Senior Director, EMEA Infrastructure and Operations

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Our transformation strategy is allowing us to evolve our business into a streamlined and empowered organization; through collaboration, focus, impact and dynamism we are investing in our future. This next chapter in our journey has opened the exciting Senior Director position to lead our EMEA Digital Technology team, reporting to the Vice President, Global Infrastructure and Operations.

We are looking for a talented and inspiring leader to help us deliver on our strategic objectives and day-to-day delivery for the provision of Infrastructure services including Network, Workplace, Server, Storage and back up services.

What does a typical day look like?

• Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and role modelling our Leadership Behaviors
• Hiring, motivating, and developing a large team, creating a high-performing culture; promoting inclusion, engagement & talent development
• Maintaining enterprise focus and developing strategies, roadmaps and investment plans to align with and support critical business objectives
• Providing lifecycle management of all infrastructure services
• Implementing and maintaining security measures to protect the organization's data and systems, ensuring compliance with relevant regulations
• Proactively driving service improvements and implementing changes to deliver operational excellence
• Managing capacity to meet service levels and maintaining a rolling capacity plan that reflects current and future business needs
• Leading a program of complex projects that are executed to plan, in a timely manner and to budget
• Developing and overseeing crisis management and business continuity plans to ensure rapid recovery from disruptions
• Working with external vendors and service providers to ensure the delivery of quality services and products, monitoring performance and ROI

What’s in it for you?

• The opportunity to work in high impact, visible role which is critical to the region’s ongoing business activities
• Regular work across a diverse scope of technologies
• A broad range of stakeholder interaction throughout the organization
• A chance to work in an industry leading company and a global brand
• Clear career progression paths
• Access to funded learning and development opportunities

What will help you in this role?

• Extensive experience within a technical IT Infrastructure leadership role
• Strong knowledge of key IT security practices and protocols
• Being an inspiring leader with an inclusive and collaborative style, able to successfully manage diverse teams across multiple countries
• Proven background establishing key IT supplier relationships; recent experience improving access to cloud-based services, leveraging the internet and increasing cost efficiencies
• Working knowledge of SD WAN technologies, including Cisco SDWAN
• Effective communication and relationship building skills
• A strategic mindset blended with a tactical, hands-on approach
• Proven organizational skills, including the ability to prioritize multiple projects, programs and objectives
• Demonstrable experience influencing and leading change
• Analytical mindset with exceptional problem solving and decision-making capabilities
• Well versed at operating effectively in large matrix organisations, with the ability to drive cross functional, indirect team collaboration
• A degree in computer science or related field
• Language – English fluency is essential

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.