Sales Support Supervisor

Sales Support Supervisor

Leicester Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and motivate the T Desk team to achieve sales goals and manage daily operations.
  • Company: Join Otis, a global leader in elevators and escalators, moving 2 billion people daily.
  • Benefits: Enjoy opportunities for training, career growth, and a supportive work environment.
  • Why this job: Be part of an innovative team that values safety, ethics, and quality while making a social impact.
  • Qualifications: Strong leadership, problem-solving skills, and proficiency in IT systems are essential.
  • Other info: Diverse and inclusive workplace with a focus on employee development and community.

The predicted salary is between 36000 - 60000 £ per year.

locations Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

time type Full time

posted on Posted 2 Days Ago

job requisition id 20135102

Date Posted:

2025-06-23

Date Posted:

2025-06-23

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Job Title
T Desk Supervisor

Role Overview

Day-to-day management of the T Desk team to maximize and close out the opportunities available to them. T Desk supports the operation with the realisation of company TQ sales objectives, by means of production of ‘TQ’ quotations along with follow-up on open quotations to secure an order

On a typical day you will:

  • Manage and co-ordinate the day-to-day tasks to ensure all workflows covered

  • Manage absence and leave of the team to ensure we can still meet operational demand

  • Monitor the weekly performance to plan, understand individual workflows and know when intervention is required to maximize team output

  • Conduct weekly sanity checks and ensure all quotes in the system are created correctly to include sales feedback when quotes have been generated incorrectly

  • Manage and delegate any bespoke request

  • Provide feedback to the technical leads, where we see repeat requests so that new packages can be developed.

  • The role will also require you be a productive team member taking on the following work as the rest of the T Desk assistance

    • Taking leads from the assigned opportunity channel and using the T fixed-price packages to create repair quotation according to priorities.

    • Using the information in CRM to ensure that the quotations get to the correct recipient.

    • Calls to customer to follow up on T quotes issued when required

    • Answer customer questions in relation to the current quotation in question and securing a booking confirmation PO order from the customer.

What you will need to be successful:

  • Able to motivate and drive the team to succeed

  • Able to demonstrate confident problem-solving skills.

  • Able to demonstrate critical thinking. Able to demonstrate high level of self sufficiency.

  • Candidate can demonstrate strengths in innovation and creativity.

  • IT and Systems proficient.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\’s largest Service portfolio .

You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

About Us

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what\’s possible to thrive in a taller, faster, smarter world.

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Sales Support Supervisor employer: Otis Elevator Co.

Otis is an exceptional employer located in Grove Park, Leicester, offering a dynamic work culture that prioritises innovation and employee development. With a strong commitment to safety, ethics, and quality, employees benefit from extensive training opportunities, including the Employee Scholar Program, which supports further education and professional growth. Joining Otis means becoming part of a diverse and caring community dedicated to building the future of vertical transportation.
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Contact Detail:

Otis Elevator Co. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Sales Support Supervisor

✨Tip Number 1

Familiarise yourself with the T Desk operations and the specific sales objectives of the company. Understanding how the team contributes to these goals will help you demonstrate your alignment with their mission during interviews.

✨Tip Number 2

Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Be ready to discuss specific situations where you successfully drove team performance or resolved conflicts.

✨Tip Number 3

Brush up on your problem-solving and critical thinking skills. Prepare to discuss scenarios where you've had to think on your feet or come up with innovative solutions to challenges, as these are key traits for the role.

✨Tip Number 4

Research the latest trends in sales support and CRM systems. Being knowledgeable about current technologies and methodologies will not only impress your interviewers but also show that you're proactive and forward-thinking.

We think you need these skills to ace Sales Support Supervisor

Team Management
Motivational Skills
Problem-Solving Skills
Critical Thinking
Self-Sufficiency
IT Proficiency
CRM Knowledge
Customer Service Skills
Communication Skills
Workflow Coordination
Performance Monitoring
Attention to Detail
Delegation Skills
Innovation and Creativity

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support Supervisor role. Focus on your management abilities, problem-solving skills, and any experience in sales support or team coordination.

Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Otis and how your background fits the job description. Mention specific examples of how you've successfully managed teams or improved workflows in previous roles.

Highlight Relevant Skills: In your application, emphasise your IT proficiency and any experience with CRM systems. Also, showcase your ability to motivate teams and your critical thinking skills, as these are key for the role.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Otis Elevator Co.

✨Show Your Leadership Skills

As a Sales Support Supervisor, you'll need to motivate and drive your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to inspire and manage workflows effectively.

✨Demonstrate Problem-Solving Abilities

The role requires confident problem-solving skills. Think of specific challenges you've faced in previous positions and how you overcame them. This will showcase your critical thinking and self-sufficiency.

✨Familiarise Yourself with CRM Systems

Since the job involves using CRM to manage quotations, ensure you're comfortable discussing your experience with such systems. If you have specific examples of how you've used CRM tools to improve efficiency, be ready to share them.

✨Prepare for Customer Interaction Scenarios

You'll be following up with customers regarding quotes and securing orders. Prepare for role-play scenarios where you might need to answer customer questions or handle objections, demonstrating your communication skills and customer service approach.

Sales Support Supervisor
Otis Elevator Co.
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  • Sales Support Supervisor

    Leicester
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-08-07

  • O

    Otis Elevator Co.

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