Operations Manager

Overview

Date Posted: 2025-06-11

Country: United Kingdom

Location: Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK

Job Title: Operations Manager

Role Overview: Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

As an Operations Manager you\’ll provide overall leadership for the Area Managers (repairs or service) and Technicians including EH&S. Manage above teams in efficient and safe resource allocation and delivery of excellent Customer Experience.

Responsibilities

• Engage, coach and mentor the team of managers. Connect with them to ensure that KPI\’s are achieved and to understand frustrations, problems and issues coming through from the field.
• Mentor service area managers around customer escalations and how best to engage with a team of field based mechanics/engineers.
• Be the face of the business, able to communicate professionally with customers, putting them at the heart of what we do.
• Support with P&L management, able to direct your team to ensure maximum revenue generation.

Team Management

• Coaching the field supervisors
• Team meetings including weekly huddles
• Performance Management and Development (eg: face to face 121s, coaching, training plans, ER Cases)
• Support hiring process with support of Talent Acquisition when necessary
• Other line management and controls (expense approval, time off)
• Drive technology and process improvement adoption within team to support productivity and customer satisfaction

EHS

• Lead and drive safety culture. Monitor completion and ensure field supervisor compliance in line with Otis safety policy.
• Conduct required number of Management Audits, Vehicle Audits etc.
• Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.

Field Delivery KPI’s

• Drive and monitor actions for Field Supervisors to achieve KPI\’s (see KPI\’s) and respective activity inputs that lead to KPI delivery.
• Compile field delivery forecasting

OT Financial Growth

• Support and work closely with sales team and OT lead to encourage targeted business growth across all revenue streams.
• Lead and participate in project contract reviews and SIP/MSIP
• Support teams Debt action close out

Customer

• Onsite customer meetings in collaboration with the Supervisors, Account managers and OT lead
• Drive completion of customer field related queries and lead respective customer escalations close out

What’s on offer

• A highly competitive salary, bonus and company car scheme.
• Insight into strategic operations, with the opportunity to really leave your mark in a highly competitive sector.

Requirements

• Proven track record of delivering operational results.
• Experience of operating with the ability to deliver quantifiable results.
• Good management experience
• Savvy adopter of technology and experienced user of MS Office and app/cloud-based tools
• P&L understanding

Application and Company Information

Apply today to join us and build what’s next!

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers. We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You\’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you\’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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