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- Tasks: Lead and manage teams to ensure efficient operations and customer satisfaction.
- Company: Join Otis, the global leader in elevators and escalators, moving 2 billion people daily.
- Benefits: Enjoy a competitive salary, bonuses, company car scheme, and opportunities for growth.
- Why this job: Be part of an innovative team that values safety, ethics, and quality in a diverse environment.
- Qualifications: Proven management experience and a track record of delivering operational results required.
- Other info: Join us to help shape the future of mobility and make a real impact!
The predicted salary is between 43200 - 72000 £ per year.
locations Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.
time type Full time
posted on Posted 2 Days Ago
job requisition id 20133861
Date Posted: 2025-06-11
Country: United Kingdom
Location: Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.
Job Description
Job Title: Operations Manager
Role Overview
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
As an Operations Manager, you\’ll provide overall leadership for the Field Managers, Project Managers, Testers, including EH&S. Manage these teams in efficient and safe resource allocation, Mod Execution, and delivering Customer Experience.
Team Management
- Coaching the field supervisors
- Team meetings including weekly huddles
- Performance Management and Development (e.g., face-to-face 121’s, coaching, training plans, ER Cases)
- Support hiring process with Talent Acquisition support when necessary
- Other line management and controls (expense approval, time off)
- Drive technology and process improvement adoption within the team to support productivity and customer satisfaction
EHS Activities
- Lead and drive safety culture. Monitor completion and ensure field supervisor compliance inline with Otis safety policy.
- Conduct required number of Management Audits, Vehicle Audits, etc.
- Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions, and in the environment created for your team.
Field Delivery KPIs
- Drive and monitor actions for Field Supervisors to achieve KPI’s and activity inputs that lead to KPI delivery.
- Compile field delivery forecasting
OT Financial Growth
- Support and work closely with sales team and OT lead to encourage targeted business growth across all revenue streams.
- Lead and participate in project contract reviews and SIP/MSIP
- Support teams Debt action close out
Customer
- Onsite customer meetings in collaboration with Supervisors, Account Managers, and OT lead
- Drive completion of customer field-related queries and lead respective customer escalations close out
What\’s on offer
- A highly competitive salary, bonus, and company car scheme.
- Insight into strategic operations, with the opportunity to leave your mark in a highly competitive sector.
Requirements
- Proven track record of delivering operational results.
- Experience of operating with the ability to deliver quantifiable results.
- Good management experience.
- Savvy adopter of technology and experienced user of MS Office and app/cloud-based tools.
- P&L understanding.
Apply today to join us and build what’s next!.
If you live in a city, chances are we will give you a lift or help keep you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people daily and maintain approximately 2.2 million units worldwide, the industry\’s largest Service portfolio.
You may recognize our products at landmarks like the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers! We are 69,000 strong, including engineers, digital tech experts, sales, and specialists, all committed to meeting diverse customer needs worldwide. We are proud of our diversity and legacy of innovation.
Joining Otis means becoming part of an innovative global leader with a resilient business model. You’ll belong to a diverse, trusted community where your contributions and skills will help us stay connected and on the cutting edge.
We offer opportunities, training, and resources to build leadership and capabilities across Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program sponsors colleagues pursuing degrees or certifications.
Our focus is on people. As a global, people-powered company, we prioritize safety, ethics, and quality—our Three Absolutes. Learn more about our ESG initiatives here.
Join Otis and help us #BuildWhatsNext!
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes. To request accommodation, contact us at careers@otis.com.
Privacy Policy and Terms:
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About Us
We hire and develop the best people, offering a supportive environment where employees can perform at their full potential. We push boundaries to thrive in a taller, faster, smarter world.
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Operations Manager employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with Otis's core values, especially around safety and innovation. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate cultural fit.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or resolved conflicts.
✨Tip Number 3
Research the latest trends in technology and operational management within the elevator and escalator industry. Being knowledgeable about current innovations can set you apart and show your commitment to continuous improvement.
✨Tip Number 4
Network with current or former employees of Otis to gain insights into the company culture and expectations for the Operations Manager role. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Manager role. Focus on your leadership abilities, operational results, and any experience with technology adoption.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams and driven operational improvements in previous positions.
Highlight Key Achievements: In your application, emphasise quantifiable results from your past roles. Use metrics to demonstrate how you have improved efficiency, safety, or customer satisfaction in your previous positions.
Showcase Your Understanding of EHS: Since the role involves leading safety culture, include any relevant experience you have with Environmental Health and Safety (EHS) practices. This will show your commitment to safety and compliance.
How to prepare for a job interview at Otis Elevator Co.
✨Understand the Company Culture
Before your interview, take some time to research Otis and its core values. Familiarise yourself with their commitment to safety, ethics, quality, and innovation. This will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading various teams. Prepare examples from your past experiences that demonstrate your ability to manage, coach, and develop team members effectively. Highlight any specific achievements in performance management or team development.
✨Prepare for Technical Questions
Expect questions related to operational results and P&L understanding. Brush up on your knowledge of resource allocation, KPI monitoring, and technology adoption. Be ready to discuss how you've used technology to improve processes in previous roles.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future projects, their approach to safety culture, or how they measure success in the Operations Manager role. This shows your genuine interest in the position and the company.
