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- Tasks: Lead teams to deliver exceptional customer service and oversee project management.
- Company: Liftec Express is a leader in lift equipment services, known for its customer-centric approach.
- Benefits: Enjoy a full-time role with opportunities for talent development and a supportive work culture.
- Why this job: Join a dynamic team focused on innovation, collaboration, and making a real impact in the industry.
- Qualifications: Previous management experience and a passion for customer service are essential.
- Other info: This role is based in Dartford and Andover, offering a chance to grow in a thriving company.
The predicted salary is between 60000 - 84000 £ per year.
Service Province, and Major Works Director page is loaded
Service Province, and Major Works Director
Apply remote type: On-Site
Locations:
- Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD
- Liftec Express Andover, Unit 27, Focus 303 Business Centre, Walworth Industrial Estate, Andover, Hampshire, SP10 5NY
Type: Full time
Posted on: Yesterday
Job Requisition ID: 20139853
Date Posted: 2025-07-29
Country: United Kingdom
Location: Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD
Title: Service Province and Major Works Director
Location: London
Role Overview:
Deliver timely, accurate, and transparent customer service. Grow and maintain customer relationships. Serve as the first line tie breaker/collaborator. Champion talent development. Lead teams and promote/foster inclusion and engagement.
Key Responsibilities:
- Oversee end-to-end customer experience, leading teams to deliver daily customer support.
- P&L ownership for the area, overseeing teams to ensure delivery on financial targets and accurate forecasting of resources required.
- Provide leadership and strategic direction for large installs and oversee Project Managers from conception to successful execution.
- Provide leadership to sales and field operational teams in partnership with functional leaders to enhance productivity and efficiency.
- Drive continuous improvement in collaboration with Delivery Operations to support shift/centralization of admin activities and focus on customer.
- Serve as talent champion including hiring, developing, and retaining talent.
- Manage and resolve customer issues and escalate as necessary.
Role Specific Skills & Competencies:
- Collaborative leader that naturally engages teams behind ambition.
- Entrepreneurial attitude and bias for quick decision-making and action.
- Proven customer-centric mindset with passion for service and continuous improvement.
- Outstanding manager, coach, and mentor with strong people presence.
- Agility to move between sales & field topics, including project management, to identify best commercial and customer solutions.
- Previous management experience, especially leading large teams.
- Savvy adopter of technology to support automation.
Liftec Express specializes in the supply, installation, maintenance, repair, and modernization of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organization while maintaining the flexibility and local delivery of a regional service provider. Our success is driven by repeat business from a broad customer base.
Liftec Express is an industry leader capable of delivering a wide range of national services to both the public and private sectors, with high levels of support and customer care. Our positive, can-do approach to customer requests distinguishes us in the industry and reinforces our commitment to building long-term customer relationships. We believe our culture of dedication, professionalism, and success-driven mindset is embodied by our people, who are our assets and key to fulfilling our commitments.
We strive to be the best by setting big goals, rising to achieve them, and winning as a team.
Otis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.
To request an accommodation during the application process due to a disability or special need, please contact us at
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Operations Director - Provinces (Service & Major Works) employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director - Provinces (Service & Major Works)
✨Tip Number 1
Familiarise yourself with the lift equipment industry and Liftec Express's specific services. Understanding their operations and customer service approach will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Highlight your leadership experience in managing large teams, especially in customer-centric environments. Be prepared to share examples of how you've successfully driven team engagement and performance.
✨Tip Number 3
Showcase your ability to implement continuous improvement strategies. Discuss any past experiences where you've enhanced operational efficiency or customer satisfaction through innovative solutions.
✨Tip Number 4
Prepare to discuss your approach to talent development. Liftec Express values a strong people presence, so be ready to explain how you've mentored and retained talent in previous roles.
We think you need these skills to ace Operations Director - Provinces (Service & Major Works)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with their expectations, especially in customer service and team leadership.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in operations management and customer-centric roles. Use quantifiable achievements to demonstrate your impact in previous positions.
Write a Strong Cover Letter: Your cover letter should reflect your passion for the role and the company. Discuss your leadership style, your approach to talent development, and how you can contribute to Liftec Express's commitment to customer relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Operations Director role.
How to prepare for a job interview at Otis Elevator Co.
✨Showcase Your Leadership Skills
As an Operations Director, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed large teams in the past, focusing on your collaborative approach and how you foster engagement and inclusion.
✨Understand the Customer-Centric Mindset
Liftec Express prides itself on its customer service. Be ready to discuss your experience in delivering exceptional customer experiences and how you've resolved issues effectively. Highlight your passion for continuous improvement in service delivery.
✨Demonstrate Financial Acumen
With P&L ownership being a key responsibility, it's crucial to show your understanding of financial targets and resource forecasting. Prepare to discuss your previous experiences managing budgets and achieving financial goals.
✨Emphasise Your Adaptability
The role requires agility in moving between sales and operational topics. Share examples of how you've successfully navigated different areas of a business, particularly in project management, to find the best solutions for both commercial and customer needs.