At a Glance
- Tasks: Manage service accounts and build strong customer relationships to drive sales.
- Company: Join Otis, a global leader in innovation and employee opportunity.
- Benefits: Competitive salary, company car, pension scheme, and flexible working hours.
- Other info: Intensive training and support for work-life integration.
- Why this job: Make an impact in a dynamic environment while growing your career.
- Qualifications: Experience in B2B sales or account management with a customer-focused approach.
The predicted salary is between 40000 - 50000 £ per year.
Location: Otis Gateshead, Washington Business Centre, Office OF11 & OF12, Turbine Business Park, Washington, SR5 3NZ
Date Posted: 2026-05-29
Country: United Kingdom
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting an Account Manager to cover Scotland territory and reporting to the Operating Territory manager. The main goal of the role is to manage the service accounts, working with customers in a proactive way to ensure great customer service, reduced cancellations and an increase in service sales. You'll work closely with various internal stakeholders to accelerate lead generation.
Typical Day / Responsibilities
- Create and maintain long-term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints.
- Defend portfolio, reducing cancellations and renegotiations value.
- Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company.
- Must be able to work in cross functional teams.
- Increase Otis One Sales, being able to generate incremental subscriptions.
- Make proposals, decisions and close deals independently, according to company rules.
- Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
- Manage annual price increase process.
- Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.
Qualifications
- A strong background in business to business sales or account management, ideally with a solid understanding around service contracts and/or service delivery.
- Customer focused approach to account management, with proven experience in strategic account growth and development.
- High level of commitment and reliability.
- Target focused, with the ability to work at pace in a demanding, complex, corporate organization.
Benefits
- Highly competitive salary, including company car or car allowance, pension scheme and uncapped bonus structure.
- Strong foothold in the industry, offering technical and competitive solutions to most customer demands and needs.
- Growth and exposure, as you'll be working very closely with operations you'll gain exposure to operational processes and solutions.
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects.
- For this role, we offer flexible working hours with the possibility of remote work.
Equal Opportunity Employer
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation due to a special need or a disability, please contact us at careers@otis.com.
Account Manager in Newcastle upon Tyne employer: Otis Elevator Co.
Otis is an exceptional employer that prioritises safety, ethics, and employee growth, making it a fantastic place for an Account Manager to thrive. With a strong commitment to work-life integration, competitive salaries, and extensive training opportunities, employees can expect to develop their skills while enjoying a supportive and flexible work environment. Located in Washington, the company fosters a culture of collaboration and innovation, ensuring that every team member can contribute meaningfully to the success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Newcastle upon Tyne
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at Otis Elevator Co., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Otis Elevator Co.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Otis Elevator Co.:When writing your cover letter, make sure to tailor your message specifically for Otis Elevator Co.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Otis Elevator Co. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Otis Elevator Co. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Otis Elevator Co.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
