At a Glance
- Tasks: Manage service accounts and build strong customer relationships to drive sales.
- Company: Join Otis, a global leader in safety and innovation.
- Benefits: Competitive salary, company car, pension scheme, and flexible working hours.
- Other info: Enjoy work-life integration and extensive training opportunities.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in B2B sales or account management with a customer-focused approach.
The predicted salary is between 40000 - 50000 £ per year.
Location: Otis Gateshead, Washington Business Centre, Office OF11 & OF12, Turbine Business Park, Washington, SR5 3NZ
Date Posted: 2026-05-29
Country: United Kingdom
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting an Account Manager to cover Scotland territory and reporting to the Operating Territory manager. The main goal of the role is to manage the service accounts, working with customers in a proactive way to ensure great customer service, reduced cancellations and an increase in service sales. You'll work closely with various internal stakeholders to accelerate lead generation.
Typical Day / Responsibilities
- Create and maintain long-term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints.
- Defend portfolio, reducing cancellations and renegotiations value.
- Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company.
- Must be able to work in cross functional teams.
- Increase Otis One Sales, being able to generate incremental subscriptions.
- Make proposals, decisions and close deals independently, according to company rules.
- Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
- Manage annual price increase process.
- Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.
Qualifications
- A strong background in business to business sales or account management, ideally with a solid understanding around service contracts and/or service delivery.
- Customer focused approach to account management, with proven experience in strategic account growth and development.
- High level of commitment and reliability.
- Target focused, with the ability to work at pace in a demanding, complex, corporate organization.
Benefits
- Highly competitive salary, including company car or car allowance, pension scheme and uncapped bonus structure.
- Strong foothold in the industry, offering technical and competitive solutions to most customer demands and needs.
- Growth and exposure, as you'll be working very closely with operations you'll gain exposure to operational processes and solutions.
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects.
- For this role, we offer flexible working hours with the possibility of remote work.
Equal Opportunity Employer
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
To request an accommodation due to a special need or a disability, please contact us at careers@otis.com.
Account Manager in Morley employer: Otis Elevator Co.
Otis is an exceptional employer that prioritises safety, ethics, and employee growth, making it a fantastic place for an Account Manager to thrive. Located in the vibrant Turbine Business Park in Washington, the company offers a highly competitive salary, flexible working hours, and extensive training opportunities, ensuring that employees can balance their professional and personal lives while developing their skills in a supportive environment. With a strong commitment to innovation and customer service, Otis fosters a collaborative work culture where employees can build long-term relationships and drive meaningful results.
