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- Tasks: Manage and train field staff while ensuring top-notch customer satisfaction.
- Company: Join Otis, a global leader in the lift industry with a focus on safety and innovation.
- Benefits: Competitive salary, bonus scheme, company car, and extensive personal development opportunities.
- Why this job: Be part of a dynamic team and make a real impact in the lift industry.
- Qualifications: Experience in service delivery and strong leadership skills are essential.
- Other info: Gain global exposure and collaborate with experienced professionals.
The predicted salary is between 50000 - 65000 £ per year.
Location: City Of London
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.
On a typical day you will:
- Ensure all aspects of field safety across your engineers/mechanics.
- Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team.
- Conduct field education training with your engineers.
- Maintain customer quality assurance, managing the expenditure of labor and materials.
- Improve efficiencies, managing route schedules and callback rates.
- Authorise repair orders and tracking completion.
- Lead change to better efficiency and communication.
What you will need to be successful:
- Experienced in service delivery, and field management. Able to engage with a team of field based engineers.
- Elevator/lift/Vertical Transportation industry experience is desired, but not required.
- Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
- Strong computer and technology skills, business acumen and a passion for customer service.
What’s In it For Me/Benefits:
- You’ll get a highly competitive salary, bonus scheme and company car or car allowance.
- Full personal development, working within an experienced service team to gain first hand experience directly from them.
- The opportunity to work within a global framework and to get the opportunity to apply for positions around the world.
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and build what’s next!
Service Manager in London employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the lift industry, especially those at Otis. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management. We want you to showcase your leadership skills and experience in field management!
✨Tip Number 3
Show off your tech-savvy side! Brush up on the latest tools and software used in the lift industry. Being knowledgeable will definitely impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in service delivery and field management, and don’t forget to mention any relevant skills that align with our values like Safety and Quality.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your leadership skills. Make it personal and connect your experiences to what we’re looking for in a Service Area Manager.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate how you’ve effectively engaged with teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Stuff
Make sure you understand the lift industry and the specific role of a Service Area Manager. Brush up on key terms, safety protocols, and customer service strategies relevant to field management. This will show your potential employer that you're genuinely interested and knowledgeable.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved operational efficiency. Be ready to discuss how you handle training and development, as well as how you ensure safety and quality in service delivery.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage in a conversation. Ask insightful questions about their team dynamics, challenges they face, and how they measure success. This demonstrates your enthusiasm and helps you assess if the company is the right fit for you.
✨Highlight Your Tech Savvy
Since the role requires strong computer and technology skills, be prepared to discuss any relevant software or tools you’ve used in previous roles. If you have experience with scheduling systems or customer relationship management software, make sure to mention it!