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- Tasks: Manage calls, dispatch work orders, and update customer info in our CRM.
- Company: Join a leading global elevator company in Leicester.
- Benefits: Receive training, competitive pay, and great benefits.
- Why this job: Kickstart your career with a global leader in customer service.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Perfect for students looking for weekend work and career growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading global elevator company in Leicester is seeking a Customer Service Operator for their OtisLine Contact Center. The role involves managing inbound and outbound calls, dispatching work orders, and updating customer information in the CRM.
Ideal candidates are passionate about customer service and have excellent communication skills. This is an opportunity for a career in a position with a global leader offering training and benefits.
Weekend Customer Service Specialist in Leicester employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Service Specialist in Leicester
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing with a friend or family member. This will help you feel more confident when handling calls and responding to customer queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Weekend Customer Service Specialist in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and making their experience the best it can be!
Highlight Your Communication Skills: Since this role involves a lot of interaction with customers, make sure to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate how you can effectively convey information.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention relevant experiences that align with managing calls and updating customer information, so we can see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with a global leader!
How to prepare for a job interview at Otis Elevator Co.
✨Know the Company
Before your interview, take some time to research the global elevator company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since the role involves managing calls and updating customer information, practice clear and concise communication. You could even role-play with a friend or family member to simulate the interview environment and get comfortable with potential questions.
✨Familiarise Yourself with CRM Systems
As you'll be updating customer information in a CRM, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any CRM software, be ready to discuss it. If not, consider watching a few tutorial videos to get a grasp of the basics.
✨Show Your Passion for Customer Service
During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your passion for customer service and your ability to handle various situations effectively.