At a Glance
- Tasks: Coordinate customer service operations and support field teams in a dynamic environment.
- Company: Join Otis, the global leader in elevators and escalators.
- Benefits: Fixed-term contract, intensive training, and career growth opportunities.
- Other info: Work in a supportive culture focused on safety, ethics, and innovation.
- Why this job: Be part of a diverse team making a real impact on people's daily lives.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom
Date Posted: 2026-04-14
Otis is growing and we are recruiting a Service Operations Coordinator within the Customer Care Centre Team, based in Leicester. The hours of work will be 8:00am to 4:00pm Monday to Friday.
On a typical day you will:
- Complete daily analysis for all shutdown lifts both new and existing across each region within the UK
- Provide daily updates to both field operations and customers for shutdown status
- Provide additional support to both field operations and customers when service is delayed
- Complete daily reviews for open calls to ensure they are closed correctly within the agreed SLA
- Review follow up calls weekly and close
- Support insurance work requests where immediate and timed defects are identified to action within the agreed SLA
- Be the voice of the customer when issues have been escalated bringing concerns to the relevant stakeholders
- Arrange permits for engineers to attend some sites when required
- Offer quality call handling promptly and efficiently as overflow
What you will need to be successful:
- Familiar with Field Operations processes
- Excellent interpersonal and communication skills
- Customer-centric mindset with excellent problem-solving skills
- Resilience in handling stressful situations and ability to solve problems
- Comfortable to manage a wide range of tasks under time-sensitive conditions
- Have a “Can do” attitude with a strong sense of ownership
What's in it for me:
You will receive a fixed-term employment contract with the world market leader in a crisis-proof industry. We will train you intensively in the areas of technology, processes and soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Service Operations Coordinator – Customer Care (Leicester) employer: Otis Elevator Co.
Otis is an exceptional employer, offering a dynamic work environment in Leicester where innovation and employee growth are at the forefront. With a strong commitment to safety, ethics, and quality, employees benefit from extensive training and career advancement opportunities within a diverse and supportive community. Join us to be part of a global leader in the elevator and escalator industry, where your contributions truly matter and help shape the future.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Coordinator – Customer Care (Leicester)
✨Tip Number 1
Get to know the company! Research Otis and understand their values, especially around Safety, Ethics, and Quality. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Operations Coordinator, you'll need to handle customer queries and field operations efficiently. Role-play with a friend or use online resources to sharpen your problem-solving and interpersonal skills.
✨Tip Number 3
Be ready for situational questions! Think about how you've handled stressful situations in the past and be prepared to share those experiences. This will demonstrate your resilience and 'Can do' attitude that Otis is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Otis team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Operations Coordinator – Customer Care (Leicester)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Operations Coordinator role. Highlight your experience with customer care and any relevant skills that match what we're looking for.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love a candidate who can demonstrate resilience and a 'can do' attitude!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out in your application.
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at Otis Elevator Co.
✨Know the Company Inside Out
Before your interview, take some time to research Otis and its values. Understand their commitment to safety, ethics, and quality. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer-Centric Mindset
As a Service Operations Coordinator, you'll need to demonstrate a strong customer-centric approach. Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery. This will highlight your problem-solving skills and resilience under pressure.
✨Prepare for Time-Sensitive Scenarios
Given the nature of the role, be ready to discuss how you manage multiple tasks under tight deadlines. Think of specific instances where you've juggled priorities effectively and how you ensured that all tasks were completed within the agreed SLAs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
