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- Tasks: Coordinate customer service operations and ensure prompt responses to inquiries.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Long-term contract, competitive pay, and extensive training opportunities.
- Other info: Opportunities for career growth and development within a supportive environment.
- Why this job: Be part of a diverse team making a real impact in a crisis-proof industry.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Operations Coordinator within the Customer Care Center Team, based in Leicester. The hours of work will be 8:00am to 4:00pm Monday to Friday.
Acting as the primary interface between our internal and external customers, you will have the flexibility with the ability to upskill into other roles within the Customer Care Centre.
On a typical day you will:
- Ensure all customer and mechanic questions are dealt with promptly and efficiently.
- Ensure that our Otis Business Systems are updated with specific, accurate information.
- Take ownership of customer follow ups for both Internal and External customers promptly.
- Accurately log and update all information gathered from the customer within the relevant business systems to ensure an efficient response while adhering to Customer Service standards.
What you will need to be successful:
- You are passionate about excellent customer service.
- You have excellent written and verbal communication skills.
- You are a team player and are able to work under pressure to deliver business commitments.
What’s In it For Me:
You will receive a long term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards. We will train you intensively in the areas of technology, processes and soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build what’s next.
Service Coordinator (Fixed Term Contract 12 months) in Leicester employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator (Fixed Term Contract 12 months) in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Otis. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Otis and its values. Show us how your passion for customer service aligns with our mission to keep people moving safely and efficiently.
✨Tip Number 3
Practice your communication skills! Since you'll be the go-to person for customer queries, being clear and confident will make a great impression on us during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you're serious about joining the Otis team.
We think you need these skills to ace Service Coordinator (Fixed Term Contract 12 months) in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for excellent customer service shine through. Use examples from your past experiences to demonstrate how you’ve gone above and beyond for customers.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. Highlight your written and verbal communication skills, as well as your ability to work under pressure.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our team!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Customer Service Basics
Since the role is all about customer service, brush up on your customer service principles. Be ready to share examples of how you've handled customer queries or complaints in the past. This will show that you’re passionate about providing excellent service.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to boost your confidence and ensure you come across as articulate.
✨Demonstrate Team Spirit
As a team player, it’s important to highlight your ability to work well with others. Think of specific instances where you collaborated with colleagues to achieve a goal. This will help illustrate your teamwork skills and show that you can thrive in a collaborative environment.
✨Show Your Adaptability
The job requires flexibility and the ability to upskill. Be prepared to discuss times when you’ve had to adapt to new situations or learn new skills quickly. This will demonstrate your readiness to take on challenges and grow within the company.