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- Tasks: Manage calls, dispatch work orders, and update CRM during night shifts.
- Company: Join Otis Elevator Co., a leader in service and innovation.
- Benefits: Comprehensive training, career growth, and supportive work environment.
- Other info: Flexible night shifts with opportunities for advancement.
- Why this job: Be a Customer Care Champion and make a difference at night.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Otis Elevator Co. is recruiting a Customer Care Champion for our Night shift in Leicester. Working from 10pm to 8am for 5 consecutive nights, you'll manage inbound and outbound calls, dispatch work orders, and ensure accurate CRM updates.
The ideal candidate is passionate about customer service with strong communication skills. Training is provided for technology and procedures.
Join Otis for opportunities and support in building your career in one of the world's leading service companies.
Night Shift Customer Care Specialist in Leicester employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Customer Care Specialist in Leicester
✨Tip Number 1
Make sure you know the company inside out! Research Otis Elevator Co. and understand their values and services. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves managing calls, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your passion for customer service! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as a true Customer Care Champion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that night shift role!
We think you need these skills to ace Night Shift Customer Care Specialist in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others and making their experience the best it can be!
Highlight Relevant Experience: Make sure to mention any previous roles or experiences that relate to customer care. Whether it's handling calls or managing CRM systems, we love to see how your background fits with what we do at Otis.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Night Shift Customer Care Specialist role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re serious about joining the Otis team!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Customer Care Stuff
Before the interview, brush up on your customer service skills and be ready to share examples of how you've handled tough situations. Otis is looking for someone who’s passionate about helping customers, so think of specific instances where you went above and beyond.
✨Get Familiar with the Night Shift
Since this role is for the night shift, it’s important to show that you’re comfortable with those hours. Be prepared to discuss how you manage your time and energy during late hours, and why you’re excited about working at night.
✨Practice Your Communication Skills
Strong communication is key for this position. Try doing mock interviews with a friend or family member, focusing on clear and concise answers. This will help you feel more confident when discussing how you would handle calls and dispatch work orders.
✨Show Enthusiasm for Technology
Otis provides training for technology and procedures, but showing a willingness to learn and adapt is crucial. Mention any previous experience with CRM systems or similar technologies, and express your eagerness to pick up new skills quickly.