At a Glance
- Tasks: Support Key Account managers and ensure excellent customer service.
- Company: Join Otis, a leading company in the elevator industry.
- Benefits: Intensive training, career growth opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities to learn and grow within the company.
- Why this job: Be the vital link between clients and our team, making a real impact.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Otis is growing and we are recruiting a Key Accounts Administrator working within our Otisline Contact Center Team, based in Leicester. The hours of work will be Monday to Friday 8am-4pm.
Role Objective
To act as the primary support to Otis Key Account managers interfacing between our key account customers, Engineers and Field Service Managers to ensure attainment of account specific KPIs.
Key Responsibilities
- Build effective relationships with our key account clients and account team.
- Provide additional support with updates regarding Engineer estimated time of arrivals ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout.
- Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.
- Ensure quotations are submitted through web portals where required.
- Support the closure of insurance reports through client systems and web portals.
- Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.
- Support Account managers where requested with customer meetings and provide relevant information as required for these.
- Provide extensive updates on any shutdown units and keep customer fully informed of progress.
- To provide adequate coverage for holiday and sickness within the department when required.
What you will need to be successful
- You are passionate about excellent customer service.
- You have excellent written and verbal communication skills.
- You are a team‑player and are able to work under pressure to deliver business commitments.
Benefits
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Equal Opportunity Employer
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Key Accounts Administrator in Leicester employer: Otis Elevator Co.
Otis is an exceptional employer, offering a dynamic work environment in Leicester where you can thrive as a Key Accounts Administrator. With a strong emphasis on training and development, employees are encouraged to grow their careers while enjoying a supportive team culture that values excellent customer service. The company also promotes inclusivity and equal opportunity, ensuring that all employees feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Administrator in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Otis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Otis, their values, and recent news. This shows you're genuinely interested and helps you connect your skills to what they need.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for customer service roles and how your experience aligns with the Key Accounts Administrator position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Key Accounts Administrator in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for excellent customer service. Share examples of how you've gone above and beyond to help customers in the past. This will show us that you’re a great fit for the Key Accounts Administrator role!
Tailor Your Communication Style:Make sure your written application reflects the communication skills we value. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see that you can communicate effectively, just like you would with our key account clients.
Highlight Teamwork Experience:Since this role involves working closely with various teams, share your experiences of being a team player. Talk about how you’ve collaborated with others to achieve goals, especially under pressure. We love to see how you contribute to a positive team environment!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application gets to the right place. Plus, it shows us that you’re proactive and keen to join our team at Otis!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Key Accounts Administrator role. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've successfully communicated with clients or team members in the past. Think about specific situations where your communication made a difference, and be ready to share these during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing client expectations or dealing with tight deadlines. Practise answering these types of questions using the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Team Spirit
As a team player, it's important to convey your ability to work collaboratively. Share examples of how you've supported colleagues in previous roles, especially in high-pressure situations. Highlighting your teamwork skills will show that you can thrive in the Otisline Contact Center environment.
