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For Companies At a Glance
- Tasks: Support Key Account managers and ensure customers receive top-notch service.
- Company: Leading elevator service provider with a focus on customer care.
- Benefits: Career development opportunities in a dynamic global industry.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Innovative environment with pathways for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading elevator service provider is recruiting for a Customer Care Champion to work within their Contact Center Team in Leicester. The role will involve providing primary support to Key Account managers while ensuring customers receive timely updates and excellent service.
Success in this position requires:
- A passion for customer care
- Effective relationship building
- Outstanding communication skills
This opportunity provides pathways for career development within a dynamic and innovative global industry leader.
Key Account Care Lead — Customer Support in Leicester employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Care Lead — Customer Support in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer care scenarios. We want to show how we handle tough situations and keep customers happy, so role-play with a friend!
✨Tip Number 3
Research the company’s values and recent projects. This will help us tailor our answers and demonstrate that we’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re keen to join the team.
We think you need these skills to ace Key Account Care Lead — Customer Support in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer care shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about providing excellent service!
Highlight Your Communication Skills: Since this role is all about effective communication, make sure to showcase your skills in your written application. Use clear and concise language, and consider including instances where your communication made a positive impact on a customer's experience.
Build on Relationship-Building Experience: We value strong relationships with our customers, so be sure to mention any relevant experience you have in building and maintaining relationships. Whether it's through teamwork or direct customer interactions, show us how you can foster connections that lead to success.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Customer Care Stuff
Make sure you brush up on customer care principles and practices. Understand what makes excellent service and be ready to share examples of how you've provided outstanding support in the past. This will show your passion for customer care and your ability to build effective relationships.
✨Research the Company
Dive into the company’s background, values, and recent news. Knowing about their services and how they position themselves in the elevator industry will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of a few scenarios where you turned a negative experience into a positive one. This will highlight your problem-solving skills and your commitment to providing timely updates and excellent service.
✨Show Off Your Communication Skills
Since this role requires outstanding communication, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions on the spot.
