Otis is seeking a Customer Care Champion in Leicester to join our Inbound Call team. You'll be the first point of contact for customers with equipment issues, such as trapped passengers or faults requiring a technician visit. The role runs 8am–4pm and may require being on camera.
You will create work orders for dispatch, forward general queries, and handle emails while meeting OtisLine KPIs. Joining Otis means training in technology, processes, and soft skills, with growth opportunities across
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Inbound Customer Care Specialist — Leicester employer: Otis Elevator Co.
Otis London is an exceptional employer, offering a dynamic work environment where safety and innovation are at the forefront of our operations. As part of the TfL escalator team, you'll benefit from extensive training and development opportunities, alongside a competitive rewards scheme that recognises your hard work. Join us in London, where you can make a meaningful impact on the daily lives of commuters while enjoying a supportive culture that values your growth and well-being.
