Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle emergency calls and assist customers in distress with excellent communication skills.
- Company: Global leader in elevator services based in Leicester.
- Benefits: Extensive training, long-term employment contract, and a supportive team environment.
- Why this job: Make a real difference by helping people in emergencies and ensuring their safety.
- Qualifications: Strong language skills, resilience, and ability to multitask under pressure.
- Other info: Join a team that values safety, ethics, and quality in service.
The predicted salary is between 30000 - 42000 £ per year.
A global leader in elevator services located in Leicester is seeking an Emergency Desk Operator to join their inbound call team. This role requires excellent language and communication skills to handle alarm calls and assist customers in distress. Candidates should be resilient, customer-focused, and comfortable managing multiple tasks under pressure.
Benefits include extensive training and a long-term employment contract. Join a team that prioritises safety, ethics, and quality, and help us keep the world moving.
Emergency Desk Customer Advisor in Leicester employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Desk Customer Advisor in Leicester
✨Tip Number 1
Practice your communication skills! Since this role is all about handling alarm calls and assisting customers in distress, we recommend doing some mock calls with friends or family. This will help you feel more confident and ready to tackle those tricky situations.
✨Tip Number 2
Show off your resilience! During interviews, share examples of how you've managed stressful situations in the past. We want to see that you can keep your cool under pressure, just like you'll need to do as an Emergency Desk Customer Advisor.
✨Tip Number 3
Get familiar with the company! Research our values around safety, ethics, and quality. When you apply through our website, mention how these align with your own beliefs. It’ll show us you’re genuinely interested in being part of our team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a great way to remind us of your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Emergency Desk Customer Advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling alarm calls and assisting customers in distress, make sure your written application highlights your language and communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Emphasise Resilience and Customer Focus: We want to see that you're resilient and customer-focused! In your application, share examples of how you've handled challenging situations or provided excellent customer service in the past. This will show us that you can thrive under pressure.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Emergency Desk Customer Advisor role. Mention specific skills and experiences that align with the job description to catch our attention.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Otis Elevator Co.
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understanding their commitment to safety, ethics, and quality will help you align your answers with what they prioritise.
✨Showcase Your Communication Skills
Since this role involves handling alarm calls, practice articulating your thoughts clearly and calmly. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as confident and composed.
✨Demonstrate Resilience and Customer Focus
Prepare examples from your past experiences where you successfully managed stressful situations or helped customers in distress. Highlighting these moments will show that you can handle the demands of the role effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team ensures quality service. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
