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- Tasks: Manage customer disputes and optimise credit control processes for financial health.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Competitive salary, training opportunities, and a supportive community.
- Why this job: Make a real impact on financial efficiency while working with a diverse team.
- Qualifications: 5+ years in credit control and strong analytical skills required.
- Other info: Be part of a company that values safety, ethics, and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Otis UK is seeking an experienced Dispute Specialist to enhance our Collections process within the UK. This role demands a strong background in credit control and dispute management processes to ensure the company’s financial health and operational efficiency. The Dispute Specialist role is key to ensuring timely collections by working with the business in ensuring effective credit risk management and dispute resolution. This role is pivotal in optimizing cash flow, minimizing bad debts, and supporting the financial objectives of the business. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures.
Key Responsibilities:
- Work with Customers to ensure any disputes are managed efficiently
- Work with the C2C Lead to develop and implement collection strategies
- Manage credit control activities to maintain healthy cash flow and minimize financial risks associated with customers
- Collaborate with Sales, Operations, and Finance departments to ensure alignment and efficiency in credit processes
- Conduct regular reviews and assessments of collections process with the C2C Lead
- Monitor key performance indicators (KPIs) to track effectiveness and identify areas for improvement
In addition, the candidate will be expected to:
- Be fully conversant and compliant with all Environmental Health and Safety procedures
- Complete quarterly ethics module as advised by Ethics & Compliance Officer (ECO)
- Perform all his/her responsibilities in compliance with the Otis Policies and Code of Ethics
What you need to be successful:
- Relevant certification in credit management such as Chartered Institute of Credit Management (CICM) or equivalent is preferred
- Minimum of 5 years of experience in billing and credit control
- Strong knowledge of billing processes, credit control principles, and financial management
- Proven experience in developing and implementing billing and credit control strategies
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Proficiency in billing and credit control software and tools
- Fluent written and spoken English essential
Apply today to join us and build what’s next!
Dispute Specialist in Leicester employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Specialist in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Dispute Specialist role.
✨Tip Number 2
Prepare for interviews by researching Otis and understanding their collections process. We want you to show off your knowledge of credit control and dispute management. Tailor your answers to reflect how your experience aligns with their needs – it’ll make you stand out!
✨Tip Number 3
Practice your communication skills! As a Dispute Specialist, you’ll need to collaborate with various departments. We suggest doing mock interviews with friends or using online platforms to refine your pitch and ensure you come across as confident and articulate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s build what’s next together!
We think you need these skills to ace Dispute Specialist in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispute Specialist role. Highlight your experience in credit control and dispute management, as well as any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving abilities and communication skills!
Showcase Relevant Experience: When filling out your application, be sure to showcase your relevant experience in billing and credit control. We love seeing specific examples of how you've successfully managed disputes or improved cash flow in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Stuff
Make sure you brush up on your credit control and dispute management knowledge. Familiarise yourself with the key responsibilities of a Dispute Specialist, especially how to manage disputes efficiently and develop collection strategies. This will show that you're not just interested in the role but also understand its importance.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in billing and credit control. Think about times when you've successfully resolved disputes or improved cash flow. Being able to articulate these experiences will demonstrate your capability and fit for the role.
✨Communicate Effectively
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. You might be asked to explain complex processes or strategies, so being concise and clear will help you stand out. Remember, it's not just what you say, but how you say it!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to credit risk management or how they measure success in the collections process. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
