Otis Elevator Co. in Leicester is recruiting for a Customer Care Champion - Dispatcher.
The role operates 8:00am–4:00pm, Monday to Friday, acting as the primary interface between internal and external customers within Otis line Contact Center, with opportunities to upskill into other areas. You will dispatch WOs, provide ETAs, manage call handling per KPI, and keep WOs updated in CRM while maintaining high call quality.
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Customer Care Dispatcher — WOs & Tech Support in Leicester employer: Otis Elevator Co.
Otis London is an exceptional employer, offering a dynamic work environment where safety and innovation are at the forefront of our operations. As part of the TfL escalator team, you'll benefit from extensive training and development opportunities, alongside a competitive rewards scheme that recognises your hard work. Join us in London, where you can make a meaningful impact on the daily lives of commuters while enjoying a supportive culture that values your growth and well-being.
