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- Tasks: Manage customer calls and emails, ensuring excellent service and timely dispatch of work orders.
- Company: Join Otis, the world leader in elevators and escalators, with a strong focus on innovation.
- Benefits: Long-term contract, competitive pay, extensive training, and career growth opportunities.
- Why this job: Be part of a diverse team making a real impact in a crisis-proof industry.
- Qualifications: Passion for customer service, strong communication skills, and ability to work under pressure.
- Other info: Flexible hours, supportive environment, and a chance to learn from experienced colleagues.
Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Centre Team, based in Leicester. The hours of work will be Monday to Friday 4pm-10pm. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.
On a typical day you will:
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
- Dispatch work orders created by telephone or email within the agreed process and timeframe
- Ensure all relevant job and customer information is captured and updated in CRM
- Follow required procedures when answering all alarm calls
- Manage the OtisLine email inbox identifying and completing the correct action required from the email
What you will need to be successful:
- You are passionate about excellent customer service
- You have excellent written and verbal communication skills
- You are a team-player and are able to work under pressure to deliver business commitments
What’s In it For Me / Benefits:
You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards plus benefits. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Become a part of the Otis team and help us #Buildwhatsnext!
Customer Care Champion Weekday Lates (FTC 12 months) in Leicester employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion Weekday Lates (FTC 12 months) in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Otis. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Customer Care Champion. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service passion! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to excellent service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Customer Care Champion Weekday Lates (FTC 12 months) in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for excellent customer service shine through. We want to see how you connect with customers and handle their needs, so share any relevant experiences that highlight your skills.
Tailor Your Application: Make sure to customise your application to fit the Customer Care Champion role. Use keywords from the job description and relate your past experiences to the specific responsibilities mentioned. This helps us see why you're a great fit!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. Avoid jargon unless it’s relevant, and ensure your communication skills come across strongly in your writing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward and user-friendly!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Customer Care Basics
Before the interview, brush up on the fundamentals of customer service. Understand what makes excellent customer care and be ready to share examples of how you've provided outstanding service in the past.
✨Practice Your Communication Skills
Since this role involves managing calls and emails, practice your verbal and written communication skills. Consider doing mock interviews with a friend or family member to refine your responses and ensure clarity.
✨Familiarise Yourself with CRM Systems
Get a basic understanding of CRM systems, as you'll need to capture and update customer information. If you have experience with any specific software, be prepared to discuss it and how it can benefit the team.
✨Show Your Team Spirit
Otis values teamwork, so be ready to discuss how you work well with others. Share examples of how you've collaborated in previous roles, especially under pressure, to demonstrate that you're a true team player.
