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- Tasks: Manage customer calls and dispatch work orders in a dynamic contact centre.
- Company: Join Otis, the global leader in elevators and escalators.
- Benefits: Flexible night shifts, training opportunities, and career growth.
- Other info: Intensive training provided with opportunities to upskill and grow.
- Why this job: Be part of a diverse team making a real impact on customer service.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Otis is growing and we are recruiting a Customer Care Champion for our Night shift within our Otisline Contact Centre Team, based in Leicester. The hours of work will be 10pm to 8am for 5 consecutive nights and then 4 nights off. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service centre.
On a typical day you will:
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
- Dispatch work orders created by telephone or email within the agreed process and timeframe
- Ensure all relevant job and customer information is captured and updated in CRM
- Follow required procedures when answering all alarm calls
- Manage the OtisLine email inbox identifying and completing the correct action required from the email
- Log Insurance Inspectors reports on CRM
What you will need to be successful:
- You are passionate about excellent customer service
- You have excellent written and verbal communication skills
- You are a team-player and are able to work under pressure to deliver business commitments
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis. Apply today to join us and build what’s next!
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
Become a part of the Otis team and help us #Buildwhatsnext!
Customer Care Champion - Nights in Leicester employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Nights in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Otis and its values. This will help you connect your experiences with what they care about, especially their focus on customer service and teamwork.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can showcase your communication skills and passion for customer service, which are key for the Customer Care Champion role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you’ve gone above and beyond for customers or worked well under pressure. These stories will help demonstrate your fit for the role and show that you’re a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Otis team and building what’s next with us!
We think you need these skills to ace Customer Care Champion - Nights in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for excellent customer service shine through. We want to see how you connect with customers and make their experience better!
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Care Champion.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, communication is key in this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Otis.
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what excellent customer service looks like and be ready to share examples of how you've provided it in the past. This will show your passion for the role and align with Otis's commitment to putting people at the centre of everything.
✨Practice Your Communication Skills
Since this role involves managing calls and emails, practice your verbal and written communication skills. You might want to do mock interviews or even record yourself answering common questions. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Familiarise Yourself with CRM Systems
Get a basic understanding of CRM systems, as you'll need to capture and update customer information. If you have experience with any specific CRM software, be sure to mention it. Showing that you're tech-savvy can give you an edge over other candidates.
✨Show Your Team Spirit
Otis values teamwork, so be prepared to discuss how you work well with others. Think of examples where you've collaborated effectively under pressure. Highlighting your ability to be a team player will resonate well with the interviewers.