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- Tasks: Support key account managers and ensure excellent customer service.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Intensive training, career growth opportunities, and a supportive team environment.
- Why this job: Be part of a diverse team making a real impact in the industry.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Work in a dynamic environment with a focus on innovation and safety.
The predicted salary is between 30000 - 42000 £ per year.
Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be Monday to Friday 8am - 4pm.
Role Objective: To act as the primary support to Otis Key Account managers interfacing between our key account customers, Engineers and Field Service Managers to ensure attainment of account specific KPIs.
Key responsibilities:
- Build effective relationships with our key account clients and account team.
- Provide additional support with updates regarding Engineer estimated time of arrivals ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout.
- Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.
- Ensure quotations are submitted through web portals where required.
- Support the closure of insurance reports through client systems and web portals.
- Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.
- Support Account managers where requested with customer meetings and provide relevant information as required for these.
- Provide extensive updates on any shutdown units and keep customer fully informed of progress.
- To provide adequate coverage for holiday and sickness within the department when required.
What you will need to be successful:
- You are passionate about excellent customer service.
- You have excellent written and verbal communication skills.
- You are a team-player and are able to work under pressure to deliver business commitments.
What’s In it For Me / Benefits: We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis. Apply today to join us and build what’s next!
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
If you would like to learn more about environmental, social and governance (ESG) at Otis click.
Become a part of the Otis team and help us #Buildwhatsnext!
Customer Care Champion in Leicester employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Otis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see your passion for excellent customer service!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as a Customer Care Champion, you'll need to convey information effectively, so let that shine through in your conversations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat with the team.
We think you need these skills to ace Customer Care Champion in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for excellent customer service shine through. We want to see how you connect with customers and go the extra mile to meet their needs.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that match the role. We love seeing how your background aligns with what we’re looking for in a Customer Care Champion.
Be Clear and Concise: Use clear and straightforward language in your application. We appreciate well-structured responses that get straight to the point, showcasing your communication skills effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what makes excellent customer care and be ready to share examples of how you've provided outstanding service in the past. This will show that you’re passionate about the role.
✨Familiarise Yourself with Otis
Do some research on Otis and its products. Knowing about their services, especially in relation to key account management, will help you answer questions more effectively and demonstrate your genuine interest in the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of specific situations where you successfully managed customer expectations or resolved issues, and be ready to discuss them in detail.
✨Showcase Your Team Spirit
As a Customer Care Champion, teamwork is crucial. Be prepared to talk about your experiences working in teams, how you’ve supported colleagues, and how you can contribute to a positive team environment at Otis.
