Escalator Engineer - Service Call Out
Escalator Engineer - Service Call Out

Escalator Engineer - Service Call Out

City of London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Maintain and repair escalators in the London Underground, ensuring passenger safety.
  • Company: Join Otis, the world leader in escalator and elevator services.
  • Benefits: Enjoy competitive pay, overtime opportunities, and extensive benefits including scholarships.
  • Why this job: Be part of a dynamic team that keeps millions moving every day.
  • Qualifications: NVQ Level 3 in Escalator Engineering and experience with various brands required.
  • Other info: Flexible shifts with a focus on safety and professional development.

The predicted salary is between 36000 - 60000 £ per year.

**Date Posted:**2025-07-07**Country:**United Kingdom**Location:**Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.**Role Overview*** We are currently seeking an experienced escalator call out and repair engineer to join our Transport for London team, covering our London Underground escalator portfolio.* Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of escalator units.**On a typical day you will:*** Carry out breakdown and repair work on all escalators within the portfolio to achieve continual operation* Work within London Underground network, managing the portfolio of escalator\’s within it* Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix* Liaise directly with the customer while on site to build a good working relationship**What you will need to be successful*** You will be qualified to at least NVQ Level 3 in Escalator Engineering with significant experience in service and maintenance of escalators* You must be an experienced escalator engineer with in-depth knowledge of a variety of different brands of equipment* Hold a valid UK drivers license* Flexibility is important and overtime maybe required* You have good skills in mechanical and electrical engineering* You are a committed professional, with safety as your priority* You are comfortable communicating to others* You are curious, adaptable, and you know how to work alone or in a team* You are comfortable using electronic and digital tools.**What’s In it For Me / Benefits*** You will receive a long-term employment contract with the world market leader in a crisis-proof industry* 4 on 4 off 12 hour shifts (7am – 7pm)* On top of a competitive basic salary, you will have the opportunity to supplement your earnings with Overtime* Benefits which include pension, Life Assurance, Childcare Vouchers, Paid Maternity, Paternity and Sick leave, reduced rate private medical insurance, and access to the Otis Rewards Scheme* Employee Scholarship Scheme – Otis will support you through your studies if you wish to gain further qualifications including Bachelors and Masters Degrees* We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.* You will receive modern and high-quality work clothes, your own tools with an iPhoneThe health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.Apply today to join us and build what’s next!If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\’s largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us #Buildwhatsnext!*Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.***Privacy Policy and Terms:**Click on this to read the Policy and Terms #J-18808-Ljbffr

Escalator Engineer - Service Call Out employer: Otis Elevator Co.

Otis is an exceptional employer, offering a long-term contract in a crisis-proof industry with a strong focus on employee safety and well-being. With competitive salaries, extensive benefits including a robust Employee Scholarship Scheme, and a commitment to professional development through training and mentorship, employees thrive in a supportive and innovative work culture. Located in Brentford, you will be part of a diverse team that plays a crucial role in keeping London moving, while enjoying the advantages of working for a global leader in escalator and elevator services.
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Contact Detail:

Otis Elevator Co. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Escalator Engineer - Service Call Out

✨Tip Number 1

Network like a pro! Reach out to current or former employees at Otis through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.

✨Tip Number 2

Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific escalator brands and your hands-on experience. Show us that you're not just qualified but passionate about what you do!

✨Tip Number 3

Don’t forget to showcase your soft skills! Communication is key in this role, so be prepared to share examples of how you've built relationships with customers or worked effectively in a team.

✨Tip Number 4

Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the Otis family.

We think you need these skills to ace Escalator Engineer - Service Call Out

Escalator Engineering
Mechanical Engineering
Electrical Engineering
Breakdown and Repair Skills
Customer Liaison
Safety Awareness
Flexibility
Problem-Solving Skills
Communication Skills
Digital Tool Proficiency
Teamwork
Adaptability
NVQ Level 3 Qualification

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Escalator Engineer role. Highlight your NVQ Level 3 qualifications and any relevant experience you have with escalators. We want to see how your skills match what we're looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about escalator engineering and how your experience aligns with our needs. Keep it friendly and professional, just like us at StudySmarter.

Show Off Your Communication Skills: Since you'll be liaising with customers on-site, it's important to demonstrate your communication skills in your application. Share examples of how you've built relationships in previous roles – we love a good story!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen to join our team at Otis!

How to prepare for a job interview at Otis Elevator Co.

✨Know Your Stuff

Make sure you brush up on your escalator engineering knowledge, especially the brands and models you'll be working with. Be ready to discuss specific repair techniques and safety protocols, as this will show your expertise and commitment to safety.

✨Show Your Problem-Solving Skills

Prepare to share examples of how you've tackled breakdowns in the past. Think about times when you achieved a first-time fix or had to think on your feet. This will demonstrate your ability to respond proactively, which is crucial for the role.

✨Communicate Clearly

Since you'll be liaising with customers, practice explaining technical issues in simple terms. Good communication can build trust and rapport, so think of ways to convey complex information clearly and effectively.

✨Be Ready for Flexibility

Understand that flexibility is key in this role. Be prepared to discuss your availability for overtime and how you manage your time during shifts. Showing that you're adaptable will make you a more attractive candidate.

Escalator Engineer - Service Call Out
Otis Elevator Co.

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