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- Tasks: Join our team to maintain and repair escalators in the London Underground.
- Company: Otis Elevator Co. is a global leader in elevator and escalator services.
- Benefits: Enjoy competitive pay, overtime opportunities, and a range of employee perks.
- Why this job: Be part of a diverse team that prioritises safety and innovation while making a real impact.
- Qualifications: Must have NVQ Level 3 in Escalator Engineering and relevant experience.
- Other info: Receive extensive training and support for further qualifications.
The predicted salary is between 30000 - 42000 £ per year.
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Join to apply for the Escalator Engineer – Service Call Out role at Otis Elevator Co.
Location:
Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.
Date Posted:
2025-07-07
Country:
United Kingdom
Location:
Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.
Title: Service Engineer
Location: London
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? We are currently seeking an experienced escalator call out and repair engineer to join our Transport for London team, covering our London Underground escalator portfolio. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of escalator units.
On a typical day you will:
- Carry out breakdown and repair work on all escalators within the portfolio to achieve continual operation
- Work within London Underground network, managing the portfolio of escalator\’s within it
- Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix
- Liaise directly with the customer while on site to build a good working relationship
What You Will Need To Be Successful
- You will be qualified to at least NVQ Level 3 in Escalator Engineering with significant experience in service and maintenance of escalators
- You must be an experienced escalator engineer with in-depth knowledge of a variety of different brands of equipment
- Hold a valid UK drivers license
- Flexibility is important and overtime maybe required
- You have good skills in mechanical and electrical engineering
- You are a committed professional, with safety as your priority
- You are comfortable communicating to others
- You are curious, adaptable, and you know how to work alone or in a team
- You are comfortable using electronic and digital tools.
What’s In It For Me / Benefits
- You will receive a long-term employment contract with the world market leader in a crisis-proof industry
- 4 on 4 off 12 hour shifts (7am – 7pm)
- On top of a competitive basic salary, you will have the opportunity to supplement your earnings with Overtime
- Benefits which include pension, Life Assurance, Childcare Vouchers, Paid Maternity, Paternity and Sick leave, reduced rate private medical insurance, and access to the Otis Rewards Scheme
- Employee Scholarship Scheme – Otis will support you through your studies if you wish to gain further qualifications including Bachelors and Masters Degrees
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- You will receive modern and high-quality work clothes, your own tools with an iPhone
The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\’s largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
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Escalator Engineer - Service Call Out employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Escalator Engineer - Service Call Out
✨Tip Number 1
Familiarise yourself with the specific escalator brands and models that Otis services. This knowledge will not only help you during the interview but also demonstrate your commitment to understanding their operations.
✨Tip Number 2
Network with current or former employees of Otis, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your experience with safety protocols and how you've implemented them in past roles. Safety is a top priority for Otis, and showcasing your dedication to this aspect can set you apart from other candidates.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills during the interview. Think of specific examples where you successfully diagnosed and repaired escalator issues, as this will highlight your technical expertise and ability to work under pressure.
We think you need these skills to ace Escalator Engineer - Service Call Out
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your qualifications, especially your NVQ Level 3 in Escalator Engineering and relevant experience. Use specific examples of your work with escalators to demonstrate your expertise.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Otis Elevator Co. and how your skills align with their values of Safety, Ethics, Quality, and Innovation. Mention your ability to work independently and as part of a team.
Highlight Relevant Skills: Emphasise your mechanical and electrical engineering skills, as well as your experience with various brands of escalator equipment. This will show that you are well-equipped for the challenges of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Otis Elevator Co.
✨Showcase Your Technical Skills
As an Escalator Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss specific escalator brands you've worked with and any unique challenges you've faced in maintenance or repairs. Highlight your NVQ Level 3 qualification and relevant experience.
✨Emphasise Safety Awareness
Safety is a top priority for Otis Elevator Co. Make sure to convey your commitment to safety protocols during the interview. Share examples of how you've prioritised safety in previous roles, especially when working in high-pressure environments like the London Underground.
✨Demonstrate Problem-Solving Skills
The role requires quick thinking and effective problem-solving. Prepare to discuss instances where you successfully diagnosed and resolved escalator issues, aiming for a first-time fix. This will show your ability to respond proactively to breakdowns.
✨Build Rapport with Interviewers
Since you'll be liaising directly with customers on-site, showcasing your communication skills is essential. Practice building rapport during the interview by engaging with your interviewers, asking questions, and showing genuine interest in their experiences at Otis.
