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- Tasks: Manage service accounts and build strong customer relationships to boost sales.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Competitive salary, car allowance, flexible hours, and extensive training.
- Why this job: Be part of an innovative team making a real impact in the industry.
- Qualifications: Business or technical degree with 3 years of relevant experience.
- Other info: Diverse, supportive environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
To manage the service accounts, work with customers in a proactive way to ensure we improve our value with them, reducing cancellations and increasing service sales, work closely with MOD/BEX R sales rep to accelerate lead generation.
Key responsibilities:
- Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints.
- Defend portfolio, reducing cancellations and renegotiations value.
- Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company.
- Increase Service Sales, being able to create needs on customers and maximise profitability of each account.
- Increase Otis One Sales, being able to generate incremental subscriptions.
- Make proposals, decisions and close deals independently, according to company rules.
- Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
- Manage annual price increase process.
- Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.
What you will need to be successful:
- You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience.
- You have initial experience in the sale of technical service agreements requiring consultation.
- You have a strong customer and service orientation, including excellent interpersonal skills.
- You are characterised by a high level of commitment and reliability.
- You are target focused, with the ability to work at pace in a demanding, complex, corporate organisation.
What's In it For Me / Benefits:
- A strong Salary package including Car or Allowance and incentive scheme.
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects.
- For this role, we offer flexible working hours with the possibility of remote work.
Become a part of the Otis team and help us #Buildwhatsnext. Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Account Manager in Edinburgh employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role at Otis. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Otis and understand their service business inside out. Be ready to discuss how you can create long-term relationships with customers and increase service sales. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll need to make proposals and close deals independently, so get comfortable talking about your experience and how it aligns with what Otis is looking for. Role-play with a friend or in front of a mirror until you feel confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Otis team. So, get that application in and let’s build what’s next together!
We think you need these skills to ace Account Manager in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing service accounts and your ability to build long-term customer relationships. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t hold back on showcasing your interpersonal skills and customer orientation. Use specific examples from your past experiences that demonstrate how you've successfully engaged with clients and resolved issues. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, so let’s keep it simple and effective!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Customer Engagement Strategies
Before the interview, brush up on customer engagement strategies. Be ready to discuss how you would proactively manage service accounts and build long-term relationships with customers. Think of specific examples from your past experience where you've successfully engaged with clients.
✨Understand Otis's Service Business
Familiarise yourself with Otis's service offerings and how they stand out in the market. This knowledge will help you articulate how you can contribute to increasing service sales and reducing cancellations. Prepare to discuss how you would leverage this understanding in your role.
✨Demonstrate Your Problem-Solving Skills
Be prepared to showcase your ability to handle enquiries and complaints effectively. Think of scenarios where you've turned a negative situation into a positive outcome for the customer. This will highlight your strong customer orientation and interpersonal skills.
✨Showcase Your Target-Focused Mindset
Otis values a target-focused approach, so come equipped with examples of how you've met or exceeded targets in previous roles. Discuss your strategies for generating leads and closing deals independently, as this will demonstrate your commitment to driving results.
