Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maintain and repair lift equipment, ensuring safety and reliability for customers.
- Company: Join Liftec Express, a leader in lift services with a strong focus on quality and customer care.
- Benefits: Competitive pay, night shift opportunities, and a supportive team environment.
- Why this job: Make a real difference by ensuring lifts operate safely and efficiently for everyone.
- Qualifications: NVQ Level 3 in Lift Service and 2 years of relevant experience required.
- Other info: Be part of a dedicated team that values professionalism and growth.
The predicted salary is between 36000 - 60000 £ per year.
The Service Engineer is responsible for carrying out planned preventative maintenance, repairs, fault-finding, and breakdown response on a range of lift equipment. The role is critical to delivering excellent customer service, ensuring equipment reliability, and supporting Liftec Express’s reputation for quality and safety.
Key Responsibilities:
- Carry out 100% of planned preventative maintenance visits across your portfolio to ensure units are safe, compliant, and reliable.
- Assist neighbouring territories, when required.
- Respond to lift breakdowns, diagnose faults, and complete repairs within agreed SLAs, aiming to achieve first-time fix.
- Carry out minor repairs to maintain continual operation and prevent escalations.
- Use field management tools accurately in real-time to record activity, ensure job closure, and support billing accuracy.
- Proactively identify and report additional repairs, upgrades, or modernisation opportunities that benefit the customer and business.
- Participate in an on-call rota to provide emergency breakdown support outside normal working hours.
- Deliver excellent customer service on-site by communicating clearly, professionally, and respectfully.
- Always uphold the highest standards of safety, compliance, and quality in line with internal and external EHSQ requirements.
Skills and Qualifications:
- NVQ Level 3 in Lift Service, Maintenance, or Repair (essential).
- Minimum of 2 years’ experience working as a service/callout engineer with strong technical knowledge (electrical and mechanical).
- Available to work night cover.
- Strong understanding of health, safety, and compliance requirements in lift engineering.
- Strong electrical engineering skills with proven fault-finding ability.
- Customer-focused, with clear communication and interpersonal skills.
- Professional, committed, and safety-first mindset.
- Comfortable working independently and within a team, adaptable and solution-oriented.
- Confident using digital and electronic field management tools.
- Valid UK driving licence (essential).
Liftec Express is a group of core specialist businesses which focus on the supply, installation, maintenance, repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation, whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers. Liftec Express is an industry leader, capable of delivering a wide range of national services to both the public and private sector, offering high levels of support and customer care. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication, professionalism and the desire to succeed is found in all of our people who in turn, are our assets that make things happen for our customers. We strive to be the best which means we set big goals, rise to achieve them, and win as a team.
Service Engineer in Dartford employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Dartford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the lift engineering field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you directly to Liftec Express.
✨Tip Number 2
Get your hands dirty with some practical experience! If you can, volunteer or take on freelance jobs related to lift maintenance and repairs. This not only boosts your CV but also shows potential employers your commitment to the field.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've handled breakdowns or repairs in the past, and don’t forget to highlight your safety-first mindset!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Liftec Express and being part of our dedicated team.
We think you need these skills to ace Service Engineer in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your relevant experience, especially in lift maintenance and repairs, and don’t forget to mention your NVQ Level 3 qualification!
Show Off Your Skills: In your application, showcase your strong electrical engineering skills and fault-finding abilities. We want to see how you can contribute to our commitment to safety and quality.
Be Customer-Focused: Since customer service is key for us, include examples of how you've delivered excellent service in previous roles. Clear communication and a professional attitude go a long way!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Technical Stuff
Make sure you brush up on your electrical and mechanical knowledge related to lift engineering. Be ready to discuss specific faults you've diagnosed and repairs you've completed in the past. This will show that you have the hands-on experience they’re looking for.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples where you've gone above and beyond for a customer. Be prepared to explain how you communicate clearly and professionally, especially in high-pressure situations.
✨Be Ready for Real-Time Problem Solving
They’ll likely want to see how you handle breakdowns and fault-finding on the spot. Practice explaining your thought process when diagnosing issues and how you prioritise tasks to meet SLAs. This will demonstrate your ability to think on your feet.
✨Familiarise Yourself with Field Management Tools
Since you'll be using digital tools to record your activities, make sure you’re comfortable discussing any relevant software you’ve used before. If you can, mention how you’ve used these tools to improve efficiency or accuracy in your previous roles.
