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- Tasks: Manage customer calls and emails, dispatch work orders, and update CRM information.
- Company: Join Otis, the global leader in elevators and escalators, moving 2 billion people daily.
- Benefits: Enjoy a long-term contract, competitive pay, extensive training, and career growth opportunities.
- Why this job: Be part of a diverse team, gain valuable skills, and contribute to iconic landmarks worldwide.
- Qualifications: Passion for customer service, strong communication skills, and ability to work under pressure.
- Other info: Flexible weekend hours with potential for upskilling in various customer service areas.
The predicted salary is between 24000 - 36000 £ per year.
**Date Posted:**2025-12-10**Country:**United Kingdom**Location:**Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom**Job Title** Customer Service Operator, OtisLine**Role Overview** Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be 08:00-16:00 on Saturdays and Sundays. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.**On a typical day you will:*** Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers* Dispatch work orders created by telephone or email within the agreed process and timeframe* Ensure all relevant job and customer information is captured and updated in CRM* Follow required procedures when answering all alarm calls* Manage the OtisLine email inbox identifying and completing the correct action required from the email* **What you will need to be successful*** You are passionate about excellent customer service* You have excellent written and verbal communication skills* You are a team-player and are able to work under pressure to deliver business commitments* **What’s In it For Me / Benefits*** You will receive a long-term employment contract with the world market leader in a crisis-proof industry.* We offer you remuneration in accordance with local standards plus benefitsWe will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis. Apply today to join us and build what’s next!.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry\’s largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us #Buildwhatsnext! *Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.***Privacy Policy and Terms:**Click on this to read the Policy and Terms #J-18808-Ljbffr
Customer Care Champion - Weekend Days employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Weekend Days
✨Tip Number 1
Familiarise yourself with Otis and its products. Understanding the company's history, values, and the specific services they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since the role involves managing calls and emails, consider role-playing scenarios with friends or family to enhance your verbal and written communication abilities, ensuring you can handle various customer interactions smoothly.
✨Tip Number 3
Showcase your teamwork skills. Be prepared to discuss examples of how you've successfully worked in a team environment, especially under pressure, as this is crucial for the Customer Care Champion position.
✨Tip Number 4
Research common customer service challenges and solutions. Being knowledgeable about typical issues faced in customer care can help you provide insightful answers during your interview, demonstrating your proactive approach to problem-solving.
We think you need these skills to ace Customer Care Champion - Weekend Days
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Care Champion position. Tailor your application to highlight how your skills and experiences align with what Otis is looking for.
Highlight Customer Service Skills: Since this role focuses on customer interaction, emphasise your passion for excellent customer service in your CV and cover letter. Provide specific examples of how you've successfully managed customer inquiries or resolved issues in the past.
Showcase Communication Abilities: Otis values strong written and verbal communication skills. Make sure to demonstrate these in your application by using clear, concise language and providing examples of effective communication in previous roles.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for the position. Use keywords from the job description and ensure that your documents reflect your ability to work under pressure and as part of a team, as these are crucial for the role.
How to prepare for a job interview at Otis Elevator Co.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Communication Skills
Since this role requires excellent written and verbal communication, prepare to showcase these skills. You might be asked to role-play a customer interaction, so practice clear and concise responses.
✨Highlight Teamwork Experience
Being a team player is crucial for this position. Be ready to discuss times when you collaborated with others to achieve a common goal, especially under pressure.
✨Familiarise Yourself with CRM Systems
As you'll be updating customer information in a CRM, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any CRM software, mention it during the interview.
