At a Glance
- Tasks: Manage customer calls and emails, dispatch work orders, and update CRM information.
- Company: Join Otis, the global leader in elevators and escalators, moving 2 billion people daily.
- Benefits: Enjoy a long-term contract, competitive pay, extensive training, and career growth opportunities.
- Other info: Flexible hours from Monday to Friday, 4pm-10pm, with potential for upskilling.
- Why this job: Be part of a diverse team, gain valuable skills, and contribute to innovative projects.
- Qualifications: Passion for customer service, strong communication skills, and ability to work under pressure.
The predicted salary is between 26000 - 39000 £ per year.
Date Posted:
Country: United Kingdom
Location: Grove Park, Leicester
Responsibilities
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
- Dispatch work orders created by telephone or email within the agreed process and timeframe
- Ensure all relevant job and customer information is captured and updated in CRM
- Follow required procedures when answering all alarm calls
- Manage the OtisLine email inbox identifying and completing the correct action required from the email
- Log Insurance Inspectors reports on CRM
What you will need to be successful
- You are passionate about excellent customer service
- You have excellent written and verbal communication skills
- You are a team-player and are able to work under pressure to deliver business commitments
Benefits
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
Privacy Policy and Terms: Click on this link to read the Policy and Terms
#J-18808-LjbffrCustomer Care Champion - Weekday Lates in Leicester employer: Otis Elevator Co.
Otis is an exceptional employer that prioritises employee growth and development, offering extensive training in technology and customer service skills. Located in Leicester, our inclusive work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to our mission of safety and quality. With a strong focus on career advancement and a commitment to diversity, joining Otis means becoming part of a global leader in the elevator and escalator industry, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Champion - Weekday Lates in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Otis Elevator Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Otis Elevator Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Champion - Weekday Lates in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Otis Elevator Co.:Your cover letter is your chance to shine! Tell us why you want to work at Otis Elevator Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Otis Elevator Co.!
How to prepare for a job interview at Otis Elevator Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
