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- Tasks: Be the first point of contact for customers needing assistance with their equipment.
- Company: Join Otis, a global leader in the elevator and escalator industry.
- Benefits: Fixed-term contract with potential for long-term employment and competitive remuneration.
- Why this job: Make a real difference by helping customers in need and building your career.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
- Other info: Intensive training provided, with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Role Overview:You are the first point of contact for customers who are facing an issue with their equipment. This can be because passengers are trapped in the elevator or their equipment has a fault that requires a technician visit. Occasionally, customers may call for another query and need to be routed to the right Otis team.## Your role in these situations is to:* Maximise the time you are available to receive customer calls throughout your working hours* Create work orders that capture the necessary information for the dispatchers to organise an appropriate technician visit* Quickly forward general queries to the right person* Handle your work efficiently as per the OtisLine KPI’s* Maintain a high standard of quality when interacting with our customers, both internal and external* Manage emails and complete the correct action required* On occasion, CCC-Call Handlers may be asked to support other CCC teams, such as the Emergency Alarm desk.* Excellent language, listening and communication skills* Customer-centric mindset and empathy for people* Resilience in handling stressful situations with ease and professionalism* Comfortable managing a large number of customer interactions under time-sensitive conditions* Living Otis behaviours and Otis Absolutes (Re.. Executing at Otis and Otis Absolutes)* Affinity using multiple IT systemsWe will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.With strong performance, you will have the opportunity to grow in this role to build a career at Otis.Apply today to join us and build what’s next!* You will receive a Fixed Term employment contract with the potential of long-term employment. This will be with the world market leader in a crisis-proof industry.* We offer you remuneration in accordance with local standardsIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. #J-18808-Ljbffr
Customer Care Champion (FTC 12 months) employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion (FTC 12 months)
✨Tip Number 1
Be proactive! When you see a job that excites you, don’t just sit back. Reach out to the hiring manager or someone in the team on LinkedIn. A friendly message can make you stand out and show your enthusiasm.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock calls with friends or family. This will help you get comfortable with handling customer queries and improve your communication skills, which are key for the Customer Care Champion role.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled stressful situations with customers in the past. Highlighting your customer-centric mindset will resonate well with the Otis team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Otis community.
We think you need these skills to ace Customer Care Champion (FTC 12 months)
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your customer service experience. We want to see how you’ve handled tricky situations and shown empathy towards customers. Remember, it’s all about making that connection!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’re a great fit for the role!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the skills and experiences that match our job description. It shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Stuff
Familiarise yourself with the role of a Customer Care Champion. Understand the key responsibilities, like handling customer queries and creating work orders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent language and listening skills, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable with explaining how you would handle various customer scenarios.
✨Demonstrate Empathy and Resilience
Prepare examples from your past experiences where you've shown empathy towards customers or handled stressful situations effectively. This will highlight your customer-centric mindset and ability to stay calm under pressure, which are crucial for this role.
✨Get Tech-Savvy
Brush up on your IT skills, especially if you're not familiar with multiple systems. Being comfortable with technology will not only help you during the interview but also show that you're ready to adapt to the tools used at Otis.
