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- Tasks: You'll dispatch technicians and manage customer communications daily.
- Company: Join Otis, the global leader in elevators and escalators, moving 2 billion people daily.
- Benefits: Enjoy a fixed-term contract, extensive training, and career growth opportunities.
- Why this job: Be part of a diverse team making a real impact in a crisis-proof industry.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
- Other info: Work hours are 8am-4pm, with a supportive community focused on innovation.
The predicted salary is between 24000 - 36000 £ per year.
Otis is growing and we are recruiting a Customer Care Champion working within our Dispatch team, based in Leicester. The hours of work will be 8am-4pm.
Acting as the primary interface between our internal and external customers, you will be dispatching technicians appropriately according to Work Orders.
On a typical day you will:
- Dispatch Work Orders to the correct technician after verifying the issue remotely and ensuring a prompt response time.
- Liaise with customers when needed.
- Manage your availability to receive technician and customer calls.
- Ensure the CRM is up to date.
What You Will Need to be Successful:
- Excellent language, listening and communication skills.
- Customer-centric mindset, taking ownership of customers' issues and showing empathy.
- Resilience in handling stressful situations and ability to solve problems.
- Confidence in using multiple systems.
Benefits:
You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Become a part of the Otis team and help us #Buildwhatsnext! Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Customer Care Champion - Dispatcher (Fixed Term Contract 12 months) employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Dispatcher (Fixed Term Contract 12 months)
✨Tip Number 1
Familiarise yourself with the dispatch process and the tools used in customer care roles. Understanding how to efficiently manage work orders and communicate with technicians will give you an edge during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled stressful situations in the past. This role requires resilience, so demonstrating your ability to stay calm under pressure will be crucial.
✨Tip Number 3
Research Otis and its commitment to customer service. Being knowledgeable about the company’s values and how they prioritise safety, ethics, and quality will help you align your answers with their expectations.
✨Tip Number 4
Practice your communication skills, especially in a customer-centric context. Role-playing scenarios where you interact with customers or technicians can help you feel more confident and prepared for the real thing.
We think you need these skills to ace Customer Care Champion - Dispatcher (Fixed Term Contract 12 months)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Care Champion role. Emphasise your communication skills, customer-centric mindset, and any experience in dispatch or similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle stressful situations. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in using multiple systems and your ability to manage calls effectively. This is crucial for the dispatcher role, so make it stand out.
Show Enthusiasm for the Company: Research Otis and mention why you want to work for them specifically. Highlight their commitment to safety, ethics, and quality, and express how you align with these values in your application.
How to prepare for a job interview at Otis Elevator Co.
✨Showcase Your Communication Skills
As a Customer Care Champion, you'll need excellent language and listening skills. During the interview, demonstrate your ability to communicate clearly and effectively. Practice active listening by summarising what the interviewer says before responding.
✨Emphasise Your Customer-Centric Mindset
Otis values a customer-centric approach. Be prepared to share examples of how you've taken ownership of customer issues in the past. Highlight any experiences where you showed empathy and resolved problems efficiently.
✨Demonstrate Resilience and Problem-Solving Skills
The role may involve handling stressful situations. Prepare to discuss times when you've successfully managed stress or solved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with CRM Systems
Confidence in using multiple systems is crucial for this role. If you have experience with CRM software, mention it during the interview. If not, express your willingness to learn and adapt quickly to new technologies.