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- Tasks: Join our Dispatch team to manage technician assignments and customer communications.
- Company: Otis is the global leader in elevators and escalators, moving 2 billion people daily.
- Benefits: Enjoy a long-term contract, competitive pay, and extensive training opportunities.
- Why this job: Be part of an innovative team that values safety, ethics, and quality while making a real impact.
- Qualifications: Strong communication skills and a customer-centric mindset are essential; resilience in problem-solving is a plus.
- Other info: This is an entry-level, full-time role with potential for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom
Date Posted: 2025-02-18
Country: United Kingdom
Role Overview:
Otis is growing and we are recruiting a Customer Care Champion working within our Dispatch team, based in Leicester. The hours of work will be 8am-4pm. Acting as the primary interface between our internal and external customers you will be dispatching technicians appropriately according to Work Orders.
On a typical day you will:
- Dispatch Work Orders to the correct technician after verifying the issue remotely and ensuring a prompt response time
- Liaise with customers when needed
- Manage your availability to receive technician and customer calls
- Ensure the CRM is up to date
What You Will Need to be Successful:
- Excellent language, listening and communication skills
- Customer-centric mindset, taking ownership of customers issues and showing empathy
- Resilience in handling stressful situations and ability to solve problems
- Confidence in using multiple systems
Benefits:
You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We offer you remuneration in accordance with local standards. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry’s largest Service portfolio.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Customer Care Champion - Dispatcher employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Dispatcher
✨Tip Number 1
Familiarise yourself with the dispatch process and customer service principles. Understanding how to effectively manage work orders and communicate with technicians will give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling stressful situations. Role-playing scenarios where you need to resolve customer issues can help you demonstrate your resilience and problem-solving abilities.
✨Tip Number 3
Research Otis and its products to show your enthusiasm for the company. Being knowledgeable about their services and innovations will impress interviewers and highlight your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of Otis on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Care Champion role, which can help you tailor your approach.
We think you need these skills to ace Customer Care Champion - Dispatcher
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Care Champion - Dispatcher position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Communication Skills: Since excellent language, listening, and communication skills are crucial for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to communicate effectively with customers and colleagues.
Showcase Problem-Solving Abilities: The job requires resilience in handling stressful situations and problem-solving skills. Include instances in your application where you successfully resolved customer issues or managed challenging situations.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at Otis. Mention why you want to be part of their team and how you can contribute to their mission of prioritising safety, ethics, and quality.
How to prepare for a job interview at Otis Elevator Co.
✨Showcase Your Communication Skills
As a Customer Care Champion, you'll need excellent language and listening skills. During the interview, make sure to articulate your thoughts clearly and listen actively to the questions being asked. This will demonstrate your ability to communicate effectively with both customers and technicians.
✨Emphasise Your Customer-Centric Mindset
Otis values a customer-centric approach. Be prepared to share examples of how you've taken ownership of customer issues in the past. Highlight any experiences where you showed empathy and resolved problems, as this aligns with the role's requirements.
✨Demonstrate Resilience and Problem-Solving Skills
The role may involve handling stressful situations. Prepare to discuss times when you've successfully managed challenges or conflicts. Show that you can remain calm under pressure and think critically to find solutions.
✨Familiarise Yourself with the Company and Industry
Research Otis and its position in the elevator and escalator industry. Understanding their products and services will not only impress your interviewers but also help you answer questions more effectively. Mentioning specific landmarks or projects associated with Otis can show your enthusiasm for the company.
