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- Tasks: Be the first point of contact for customers needing help with their equipment.
- Company: Join Otis, a global leader in the elevator and escalator industry.
- Benefits: Intensive training, career growth opportunities, and competitive remuneration.
- Why this job: Make a real difference by helping customers in need every day.
- Qualifications: Strong communication skills and a customer-centric mindset.
- Other info: Work in a supportive, diverse community with a focus on innovation.
The predicted salary is between 28800 - 43200 £ per year.
Role Overview:You are the first point of contact for customers who are facing an issue with their equipment. This can be because passengers are trapped in the elevator or their equipment has a fault that requires a technician visit. Occasionally, customers may call for another query and need to be routed to the right Otis team.## Your role in these situations is to:* Maximise the time you are available to receive customer calls throughout your working hours* Create work orders that capture the necessary information for the dispatchers to organise an appropriate technician visit* Quickly forward general queries to the right person* Handle your work efficiently as per the OtisLine KPI’s* Maintain a high standard of quality when interacting with our customers, both internal and external* Manage emails and complete the correct action required* On occasion, CCC-Call Handlers may be asked to support other CCC teams, such as the Emergency Alarm desk.* Excellent language, listening and communication skills* Customer-centric mindset and empathy for people* Resilience in handling stressful situations with ease and professionalism* Comfortable managing la arge number of customer interactions under time-sensitive conditions* Living Otis behaviours and Otis Absolutes (Re. Executing at Otis and Otis Absolutes)* Affinity using multiple IT systems**Local Benefits or Selling Statement**We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.With strong performance, you will have the opportunity to grow in this role to build a career at Otis.Apply today to join us and build what’s next!* You will receive a employment contract with the world market leader in a crisis-proof industry.* We offer you remuneration in accordance with local standardsIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. #J-18808-Ljbffr
Customer Care Champion - Call Handler employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Call Handler
✨Tip Number 1
Get to know the company! Research Otis and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Champion, you'll need to handle calls with empathy and professionalism. Role-play with friends or family to get comfortable with different scenarios you might face.
✨Tip Number 3
Be ready for situational questions! Think about how you would handle stressful situations or difficult customers. Prepare examples from your past experiences that showcase your resilience and customer-centric mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Otis team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Champion - Call Handler
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your customer-centric mindset. We want to see how you empathise with customers and handle their queries with care. Share examples of how you've gone the extra mile for customers in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. Remember, clarity is key when dealing with customer issues!
Highlight Your Resilience: This role can be stressful at times, so don’t forget to mention your resilience. Share experiences where you’ve successfully managed high-pressure situations or dealt with multiple customer interactions simultaneously. We love a cool head under pressure!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Stuff
Familiarise yourself with the role of a Customer Care Champion and the specific responsibilities outlined in the job description. Understand the importance of customer interactions and how to handle various situations, especially under pressure. This will show that you’re not just interested in the job, but that you’re ready to tackle it head-on.
✨Practice Active Listening
During the interview, demonstrate your listening skills by responding thoughtfully to questions. Show that you can empathise with customers by sharing examples of how you've handled stressful situations in the past. This will highlight your customer-centric mindset and resilience, which are key for this role.
✨Showcase Your Tech Savvy
Since the role involves using multiple IT systems, be prepared to discuss your experience with technology. If you’ve used any relevant software or tools before, mention them! This will reassure the interviewer that you can adapt quickly to their systems and processes.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.