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- Tasks: Manage and train field staff while ensuring top-notch customer satisfaction.
- Company: Join Otis, the global leader in elevators and escalators.
- Benefits: Competitive pay, company car, and extensive training opportunities.
- Why this job: Be part of a diverse team making a real impact in the industry.
- Qualifications: Experience in field service or lift engineering preferred, with strong leadership skills.
- Other info: Dynamic work environment with excellent career growth and learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Otis is growing and we are recruiting a Field Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. The role will be based at Hinkley Point.
On a typical day you will:
- Ensure all aspects of field safety
- Meet with customers to ensure obligations and expectations are achieved
- Direct the performance of field maintenance and contractual service operations
- Conduct field education training with field workforce
- Maintain customer quality assurance, managing the expenditure of labor and materials
- Improve efficiencies, managing route schedules and callback rates
- Provide technical support, participating in sales estimation / proposals as required
- Authorize repair orders and tracking completion
- Lead change to better efficiency and communication
What you will need to be successful:
- Work experience within a Field Service role or a Lift Engineering background.
- Experience with leading a team of technicians is preferred
- Elevator industry experience is desired, but not required
- Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
- Strong computer and technology skills, business acumen and a passion for customer service.
What’s In it For Me / Benefits:
- We offer you remuneration in accordance with local standards plus a company car or car allowance.
- Enrolment onto the FM Incentive scheme
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and build what’s next!
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Field Manager - Hinkley Point C in Clevedon employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Manager - Hinkley Point C in Clevedon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Otis. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Otis and the Field Manager role. Understand their values and how you can contribute to safety, ethics, and quality – it’ll show you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! Since this role involves leading a team and interacting with customers, being clear and confident in your responses will make a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Otis team.
We think you need these skills to ace Field Manager - Hinkley Point C in Clevedon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Manager role. Highlight your experience in field service and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team at Hinkley Point C. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Stuff
Make sure you brush up on your knowledge of field service operations and lift engineering. Familiarise yourself with the specific challenges faced in the elevator industry, as well as Otis's role in it. This will show that you're genuinely interested and prepared for the position.
✨Showcase Your Leadership Skills
Since the role involves managing a team, be ready to discuss your previous leadership experiences. Prepare examples of how you've successfully led a team, handled conflicts, or improved team performance. This will demonstrate your capability to lead effectively at Hinkley Point.
✨Emphasise Safety and Customer Satisfaction
Otis prioritises safety and customer satisfaction, so be prepared to talk about how you've ensured these in your past roles. Share specific instances where you implemented safety protocols or enhanced customer service, as this aligns perfectly with their values.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you gauge if Otis is the right fit for you. Consider asking about their training programmes or how they measure success in the Field Manager role.
