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For Companies At a Glance
- Tasks: Lead and mentor a dynamic team to deliver exceptional customer experiences.
- Company: Join Otis, the global leader in elevators and escalators.
- Benefits: Competitive salary, company car, bonus scheme, and career progression.
- Why this job: Make a real impact in a fast-paced environment while leading a talented team.
- Qualifications: Proven operational results and strong management experience required.
- Other info: Be part of a diverse, innovative community with global opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
As an Operations Manager, you will provide overall leadership for the Area Managers and Technicians including EH&S. Manage above teams in efficient and safe resource allocation and delivery of excellent Customer Experience.
Daily responsibilities:
- Engage, coach and mentor the team of field-based managers. Connecting with them to ensure that KPIs are achieved and to understand frustrations, problems and issues coming through from the field.
- Mentor service area managers around customer escalations and how best to engage with a team of field-based mechanics/engineers.
- Be the face of the business, able to communicate professionally with customers, putting them at the heart of what we do.
- Support with P&L management, able to direct your team to ensure maximum revenue generation.
What’s on offer:
- Highly competitive base salary.
- Company Car/Car Allowance, Company Phone and Laptop.
- Bonus scheme.
- Career progression within a global organisation.
What you will need to be successful:
- Proven track record of delivering operational results.
- Experience of operating with the ability to deliver quantifiable results.
- Good management experience, especially around the management of managers.
- Experience working within a fast-paced, dynamic environment where you’ve managed multiple resources within a highly customer-focused and demanding area.
Apply today to join us and build what’s next!
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry’s largest Service portfolio.
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model.
We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects.
If you would like to learn more about environmental, social and governance (ESG) at Otis, please contact us.
Become a part of the Otis team and help us #Buildwhatsnext!
Operations Manager in City of London employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Otis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Otis's values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your leadership stories! As an Operations Manager, you’ll need to demonstrate your experience in managing teams and delivering results. Have specific examples ready to showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Otis team and building what’s next with us.
We think you need these skills to ace Operations Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and delivering operational results, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your experience in customer-focused environments, as that’s super important to us.
Showcase Your Leadership Skills: As an Operations Manager, leadership is crucial. In your application, share specific examples of how you’ve engaged, coached, or mentored teams in the past. We love to see how you connect with others and drive results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your ability to deliver quantifiable results. Brush up on key performance indicators (KPIs) relevant to the role and be ready to discuss how you've achieved or exceeded these in past positions.
✨Showcase Your Leadership Style
You'll be leading a team of managers, so it's crucial to articulate your leadership approach. Prepare examples of how you've engaged, coached, and mentored teams in the past, especially in high-pressure environments.
✨Customer-Centric Mindset
Otis places a strong emphasis on customer experience. Be prepared to share specific instances where you've put customers at the heart of your operations and how that has positively impacted your team's performance.
✨P&L Management Insights
Understanding profit and loss management is key for this role. Familiarise yourself with basic financial principles and be ready to discuss how you've maximised revenue generation in previous roles, including any strategies you implemented.
