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- Tasks: Manage customer accounts and enhance service sales through proactive engagement.
- Company: Join Otis, a global leader in elevators and escalators.
- Benefits: Strong salary, flexible hours, remote work, and extensive training opportunities.
- Why this job: Be part of an innovative team making a real impact in the industry.
- Qualifications: Business or technical degree with 3 years of relevant experience.
- Other info: Diverse, supportive environment with excellent career growth potential.
The predicted salary is between 28800 - 48000 £ per year.
To manage the service accounts, work with customers in a proactive way to ensure we improve our value with them, reducing cancellations and increasing service sales, work closely with MOD/BEX R sales rep to accelerate lead generation.
Key responsibilities:
- Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints.
- Defend portfolio, reducing cancellations and renegotiations value.
- Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company. Must be able to work in cross functional teams.
- Increase Service Sales, being able to create needs on customers and maximise profitability of each account.
- Increase Otis One Sales, being able to generate incremental subscriptions.
- Make proposals, decisions and close deals independently, according to company rules.
- Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
- Manage annual price increase process.
- Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.
What you will need to be successful:
- You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience.
- You have initial experience in the sale of technical service agreements requiring consultation.
- You have a strong customer and service orientation, including excellent interpersonal skills.
- You are characterised by a high level of commitment and reliability.
- You are target focused, with the ability to work at pace in a demanding, complex, corporate organisation.
What’s In it For Me / Benefits:
- A strong Salary package including Car or Allowance and incentive scheme.
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.
Become a part of the Otis team and help us #Buildwhatsnext!
Account Manager in Chelmsford employer: Otis Elevator Co.
Contact Detail:
Otis Elevator Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Chelmsford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Otis on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Otis, understand their services, and be ready to discuss how you can add value as an Account Manager. Show them you're not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience and how it aligns with the role. The more comfortable you are speaking about your skills, the better you'll come across in the real deal.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Account Manager in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing customer relationships and any relevant sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully engaged with customers and increased sales in the past. Let your personality shine through!
Showcase Your Technical Knowledge: Since this role involves technical service agreements, don’t forget to mention any relevant technical skills or training you have. We love candidates who can bridge the gap between technical knowledge and customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Otis!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Stuff
Before the interview, make sure you understand Otis's service business inside and out. Familiarise yourself with their products, services, and the competitive landscape. This knowledge will help you demonstrate your ability to provide the best solutions for customers.
✨Showcase Your Relationship Skills
As an Account Manager, building long-term relationships is key. Prepare examples of how you've successfully engaged with customers in the past, handled complaints, and turned challenges into opportunities. This will show your potential employer that you can maintain and grow customer accounts.
✨Be Target-Focused
Otis values a target-driven mindset. Come prepared with specific examples of how you've met or exceeded sales targets in previous roles. Highlight your strategies for generating leads and increasing service sales, as this will resonate well with the interviewers.
✨Demonstrate Teamwork
The role requires working closely with cross-functional teams. Be ready to discuss your experience collaborating with others, especially in a technical or sales context. Emphasising your ability to work well in a team will show that you're a good fit for their culture.
