At a Glance
- Tasks: Coordinate contracts, ensuring timely delivery of maintenance and repairs while supporting customer satisfaction.
- Company: Join Otis, a global leader in elevators and escalators with a commitment to innovation.
- Benefits: Strong salary, career progression, funded study schemes, and a culture that values your ideas.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team making a real impact in the world of mobility.
- Qualifications: Experience in building services and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 € per year.
Would you like to join a truly international, talent driven company with values that focus on Performance, Quality, Innovation and Employee Opportunity?
Otis is currently recruiting for a Contract Coordinator to be based in our Bristol Offices. The main goal of this role is to support the daily management of a large, high profile contract within South Wales, organizing on-time delivery of maintenance and repair works and supporting all operational and sales activity relating to the contract. Deliver customer satisfaction and quality in order to ensure retention and sustainable long term growth of the contract.
As a Contract Coordinator, you will:
- Maintain regular customer communication, preparation and delivery of reports for all equipment out of action and requiring repairs or upgrades.
- Be the point of contact for customers for day to day enquiries, focused on resolution to minimize escalations.
- Support preparation of quotations for repair/upgrade works from multiple sources.
- Extract details from CRM system to support customers with regulatory/statutory compliance issues.
- Support the operational team with any complaints investigation and resolution.
To be successful in this role you will:
- Have building services industry experience, ideally with field service delivery.
- Have experience of workload planning/scheduling in an engineering environment.
- Have experience of Microsoft Office programs including Excel, Word and PowerPoint.
- Have experience of service contract delivery for large customers.
What can we offer you?
- Strong remuneration package.
- A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program and Educational Assistance Scheme.
- A culture which encourages innovative ideas and appreciates our talent is the key to our success.
We welcome applications from talented Administrators, Sales Administrators, Customer Service Representatives, Branch Administrators, Engineering Support Administrators/Coordinators, Accounts Assistants and Team Administrators who live within a commuting distance of Bristol.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.
Contract Coordinator in Cardiff employer: Otis Elevator Co.
Otis is an exceptional employer that prioritises employee growth and innovation, offering a strong remuneration package and access to funded study schemes like the Employee Scholarship Program. With a commitment to diversity and inclusion, Otis fosters a supportive work culture in its Bristol office, where employees are encouraged to share ideas and develop their careers within a global leader in the elevator and escalator industry.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Coordinator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Otis employees on LinkedIn. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching Otis and understanding their values. Be ready to discuss how your experience aligns with their focus on performance, quality, and innovation. Show them you’re not just another candidate, but someone who truly gets what they stand for.
✨Tip Number 3
Practice your communication skills! As a Contract Coordinator, you'll need to maintain regular customer communication. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Otis team and ready to contribute to our mission of keeping people moving.
We think you need these skills to ace Contract Coordinator in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Coordinator role. Highlight your experience in workload planning and customer communication, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in the building services industry makes you a great fit. Remember, we love innovative ideas, so don’t hold back!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have in service contract delivery or customer service. We’re keen on seeing how you’ve handled similar responsibilities in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Otis Elevator Co.
✨Know Your Stuff
Make sure you understand the ins and outs of contract coordination, especially in the building services industry. Brush up on your knowledge about maintenance and repair works, as well as customer communication strategies. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Experience
Prepare to discuss your previous experience with workload planning and scheduling in an engineering environment. Be ready to share specific examples of how you've successfully managed contracts or resolved customer issues in the past. This will demonstrate your capability and readiness for the role.
✨Familiarise Yourself with Tools
Since the role requires proficiency in Microsoft Office programs, particularly Excel, Word, and PowerPoint, make sure you're comfortable using these tools. You might be asked to perform a task or provide insights based on data, so practice using these applications beforehand.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the Contract Coordinator role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
