T Desk Assistant

Company Overview

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move billions of people each day and maintain approximately two million customer units worldwide. Our team of 69,000+ employees across more than 200 countries includes engineers, digital technology experts, sales professionals, and field technicians, all committed to meeting diverse customer needs.

Position

Repair Sales Administrator – responsible for producing repair quotations and following up on open quotations to secure orders from customers efficiently and accurately.

Main Objectives

• Act upon leads from various channels (Insurance Reports, Risk Assessments, Upgrades, Customers, Service Managers) and use repair fixed‑price packages to create quotations according to priorities.
• Collaborate with the Repair Desk expert for quotation wording, time, and materials as required.
• Use CRM information to ensure quotations reach the correct recipient.
• Call customers to follow up on issued quotes within agreed timeframes.
• Check outstanding works on the unit in question in CRM to prepare for customer calls.
• Answer customer questions and secure booking confirmation orders.

Key Accountabilities

Production of repair quotations

• Transform limited descriptions of work into a customer‑friendly, non‑technical format.
• Ensure correct hours, material, and subcontractor cost are applied.
• Maintain accuracy so quotations are sent to correct recipients along with supporting collateral.
• Liaise with operational and/or sales teams to identify correct customer details where system shortfalls exist.

Securing of repair orders

• Follow up on quotations with customers within a set time scale.
• Answer any customer queries regarding the quotation received.
• Record and reassign any non‑related repair issues raised during customer discussions to the correct teams.
• Update CRM with correct customer contact details where necessary.

Applicant Profile

• Administrative, Coordinator, Senior Administrator, Customer Service Agent, Customer Service Advisor, Customer Service Representative, Dispatcher, Administrative Assistant, Administration Officer, Branch Administrator, Engineering Support Administrator/Coordinator, or Team Administrator experience.
• Ability to work within a commuting distance of Leicester (LE19) site.

Location

Leicester, United Kingdom (LE19)

Equal Opportunity Statement

Our commitment to diversity and inclusion ensures that the ideas, perspectives, and experiences of individual employees support a culture of learning and attract world‑class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.