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- Tasks: Lead and manage the T Desk team to achieve sales goals and ensure smooth operations.
- Company: Join Otis, a global leader in elevators and escalators, known for innovation and quality.
- Benefits: Enjoy opportunities for training, remote work options, and a supportive community.
- Why this job: Be part of a diverse team making an impact in iconic locations worldwide.
- Qualifications: Strong leadership, problem-solving skills, and IT proficiency required.
- Other info: Join us to build what's next and advance your career with our Employee Scholar Program.
The predicted salary is between 36000 - 60000 £ per year.
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Date Posted:
2025-06-23
Country:
United Kingdom
Location:
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom
Job Title
T Desk Supervisor
Role Overview
Day-to-day management of the T Desk team to maximize and close out the opportunities available to them. T Desk supports the operation with the realisation of company TQ sales objectives, by means of production of ‘TQ’ quotations along with follow-up on open quotations to secure an order
On a typical day you will:
Manage and co-ordinate the day-to-day tasks to ensure all workflows covered
Manage absence and leave of the team to ensure we can still meet operational demand
Monitor the weekly performance to plan, understand individual workflows and know when intervention is required to maximize team output
Conduct weekly sanity checks and ensure all quotes in the system are created correctly to include sales feedback when quotes have been generated incorrectly
Manage and delegate any bespoke request
Provide feedback to the technical leads, where we see repeat requests so that new packages can be developed.
The role will also require you be a productive team member taking on the following work as the rest of the T Desk assistance
Taking leads from the assigned opportunity channel and using the T fixed-price packages to create repair quotation according to priorities.
Using the information in CRM to ensure that the quotations get to the correct recipient.
Calls to customer to follow up on T quotes issued when required
Answer customer questions in relation to the current quotation in question and securing a booking confirmation PO order from the customer.
What you will need to be successful:
Able to motivate and drive the team to succeed
Able to demonstrate confident problem-solving skills.
Able to demonstrate critical thinking. Able to demonstrate high level of self sufficiency.
Candidate can demonstrate strengths in innovation and creativity.
IT and Systems proficient.
Apply today to join us and build what’s next!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\’s largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
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Sales Support Supervisor employer: Otis College of Art and Design
Contact Detail:
Otis College of Art and Design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Supervisor
✨Tip Number 1
Familiarise yourself with the T Desk operations and the specific sales objectives of the company. Understanding how the team contributes to these goals will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Be ready to discuss specific situations where you successfully drove team performance or resolved conflicts.
✨Tip Number 3
Brush up on your problem-solving and critical thinking abilities. Prepare to discuss scenarios where you've had to think on your feet and come up with innovative solutions, as these skills are crucial for the role.
✨Tip Number 4
Research the latest trends in sales support and CRM systems. Being knowledgeable about current technologies and methodologies will not only impress your interviewers but also show that you're proactive and forward-thinking.
We think you need these skills to ace Sales Support Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Sales Support Supervisor position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Leadership Skills: Since the role involves managing a team, emphasise any previous leadership or supervisory experience you have. Provide specific examples of how you've motivated teams or improved performance in past roles.
Showcase Problem-Solving Abilities: The job requires confident problem-solving skills. Include examples in your application where you've successfully resolved issues or implemented innovative solutions in a work setting.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Use keywords from the job description and demonstrate how your skills and experiences make you a perfect fit for the Sales Support Supervisor position.
How to prepare for a job interview at Otis College of Art and Design
✨Show Your Leadership Skills
As a Sales Support Supervisor, you'll need to motivate and drive your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to inspire and manage others.
✨Demonstrate Problem-Solving Abilities
The role requires confident problem-solving skills. Think of specific challenges you've faced in previous roles and how you overcame them. This will showcase your critical thinking and self-sufficiency.
✨Familiarise Yourself with CRM Systems
Since the job involves using CRM to manage quotations, make sure you're comfortable discussing your experience with similar systems. Highlight any specific tools you've used and how they helped streamline your workflow.
✨Prepare for Customer Interaction Scenarios
You'll be following up with customers regarding quotations, so be ready to role-play potential customer interactions. Show that you can handle questions confidently and secure bookings effectively.
