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- Tasks: Manage customer calls and emails, ensuring excellent service and timely dispatch of work orders.
- Company: Join Otis, a global leader in elevators and escalators with a strong focus on innovation.
- Benefits: Long-term contract, competitive pay, extensive training, and career growth opportunities.
- Why this job: Be part of a diverse team making a real impact in a crisis-proof industry.
- Qualifications: Passion for customer service, strong communication skills, and ability to work under pressure.
- Other info: Flexible hours on weekends with a supportive and collaborative work environment.
The predicted salary is between 13 - 16 £ per hour.
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be 16:00-22:00 on Saturdays and Sundays.
Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.
On a typical day you will:
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
- Dispatch work orders created by telephone or email within the agreed process and timeframe
- Ensure all relevant job and customer information is captured and updated in CRM
- Follow required procedures when answering all alarm calls
- Manage the OtisLine email inbox identifying and completing the correct action required from the email
What you will need to be successful:
- You are passionate about excellent customer service
- You have excellent written and verbal communication skills
- You are a team-player and are able to work under pressure to deliver business commitments
What’s In it For Me / Benefits:
- You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
- We offer you remuneration in accordance with local standards plus benefits.
- We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
- With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Become a part of the Otis team and help us #Buildwhatsnext!
Customer Care Champion - Weekend Lates in Leicester employer: Otis College of Art and Design
Contact Detail:
Otis College of Art and Design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Weekend Lates in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Otis. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to showcase your excellent communication skills.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you provided outstanding customer service. This will demonstrate your passion for helping others and your ability to work under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and eager to join the Otis team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Champion - Weekend Lates in Leicester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for excellent customer service shine through. We want to see how much you care about helping others and making their experience the best it can be!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Otis College of Art and Design
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what excellent customer service looks like and be ready to share examples from your past experiences that highlight your passion for helping customers.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member to get comfortable with answering questions about your experience and skills.
✨Familiarise Yourself with Otis
Research Otis and its products. Knowing about their services and innovations will show your genuine interest in the company. Be prepared to discuss how you can contribute to their mission of prioritising safety, ethics, and quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of situations where you had to manage difficult customers or resolve conflicts, and be ready to explain how you handled them effectively.
