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- Tasks: Manage calls and emails, dispatch work orders, and ensure accurate customer information.
- Company: Join Otis, a global leader in elevators and escalators with a commitment to innovation.
- Benefits: Enjoy competitive pay, long-term employment, and extensive training opportunities.
- Why this job: Be part of a diverse team that values safety, ethics, and quality while making an impact.
- Qualifications: Passion for customer service, strong communication skills, and ability to work under pressure.
- Other info: Work weekends from 8am-4pm in a supportive environment with career growth potential.
Date Posted:
Country:
United Kingdom
Location:
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom
Job Title
Customer Service Operator, OtisLine
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be 08:00-16:00 on Saturdays and Sundays.
Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.
On a typical day you will:
Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
Dispatch work orders created by telephone or email within the agreed process and timeframe
Ensure all relevant job and customer information is captured and updated in CRM
Follow required procedures when answering all alarm calls
Manage the OtisLine email inbox identifying and completing the correct action required from the email
What you will need to be successful
You are passionate about excellent customer service
You have excellent written and verbal communication skills
You are a team-player and are able to work under pressure to deliver business commitments
What’s In it For Me / Benefits
You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
We offer you remuneration in accordance with local standards plus benefits
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build what’s next!.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry\’s largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
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Customer Care Champion - Weekend Days employer: Otis College of Art and Design
Contact Detail:
Otis College of Art and Design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Champion - Weekend Days
✨Tip Number 1
Familiarise yourself with Otis and its values. Understanding their commitment to safety, ethics, and customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare for role-specific scenarios. Think about how you would handle various customer service situations, especially under pressure, as this is crucial for the Customer Care Champion position.
✨Tip Number 3
Showcase your communication skills. Since the role involves managing calls and emails, practice articulating your thoughts clearly and concisely, which will be beneficial during any verbal assessments.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can give you an edge in understanding what Otis looks for in a candidate.
We think you need these skills to ace Customer Care Champion - Weekend Days
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Care Champion position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for the role, such as communication, teamwork, and the ability to work under pressure. Make sure to include any experience with CRM systems or similar tools, as this is relevant to the job.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer care role.
How to prepare for a job interview at Otis College of Art and Design
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what Otis is looking for.
✨Demonstrate Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. During the interview, be concise and ensure you listen actively to the interviewer's questions before responding.
✨Prepare for Pressure Situations
The ability to work under pressure is crucial for this role. Think of scenarios where you successfully managed stressful situations and be ready to discuss how you handled them effectively.
✨Familiarise Yourself with CRM Systems
As the job involves managing customer information in a CRM system, it would be beneficial to have a basic understanding of how these systems work. If you have experience with any CRM software, be sure to mention it during your interview.
