At a Glance
- Tasks: Manage calls and emails, dispatch work orders, and update customer information.
- Company: Join a leading company in customer service with a focus on teamwork.
- Benefits: Intensive training, career growth opportunities, and an inclusive workplace culture.
- Other info: Work Monday to Friday evenings in a dynamic team environment.
- Why this job: Be a Customer Care Champion and make a difference in people's lives.
- Qualifications: Passionate about customer service with strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom.
Responsibilities
- Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers.
- Dispatch work orders created by telephone or email within the agreed process and timeframe.
- Ensure all relevant job and customer information is captured and updated in CRM.
- Follow required procedures when answering all alarm calls.
- Manage the Otis Line email inbox, identifying and completing the correct action required from the email.
- Log Insurance Inspectors reports on CRM.
Qualifications
- Passionate about excellent customer service.
- Excellent written and verbal communication skills.
- Team-player who can work under pressure to deliver business commitments.
Benefits
- Intensive training in technology, processes, and soft skills.
- Opportunities for career growth within the customer service centre.
- Inclusive and diverse workplace culture.
- #J-18808-Ljbffr
Customer Care Champion - Weekday Lates employer: Otis College of Art and Design
Otis is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition. With a strong focus on employee growth and development, we provide comprehensive training and career advancement opportunities, ensuring our team members thrive both personally and professionally. Our commitment to safety and customer satisfaction fosters a collaborative culture, making Otis not just a workplace, but a community dedicated to excellence in lift and escalator services.
Contact Details:
Otis College of Art and Design Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Champion - Weekday Lates
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Otis College of Art and Design. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Otis College of Art and Design before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Champion - Weekday Lates
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Otis College of Art and Design:Your cover letter is your chance to shine! Tell us why you want to work at Otis College of Art and Design specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Otis College of Art and Design!
How to prepare for a job interview at Otis College of Art and Design
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
