At a Glance
- Tasks: Be the friendly face of our brand, enhancing customer experiences and assisting on the shop floor.
- Company: Join a dynamic team at H&M, known for its vibrant culture and commitment to service.
- Benefits: Enjoy a 25% staff discount, H&M Incentive Program, and valuable development opportunities.
- Other info: Part-time role with flexible hours, perfect for students looking to gain retail experience.
- Why this job: Make a real impact by creating welcoming moments and sharing your passion for fashion.
- Qualifications: Customer-focused, adaptable, proactive, and eager to learn with a love for our brand.
The predicted salary is between 10 - 12 £ per hour.
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand. You’ll have the opportunity to provide customers with high‑level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
This is a part‑time position with a contract of 16 hours a week. Right to Work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.
Due to high application volumes, you will be asked to complete an online, skills‑based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.
If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application.
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands – available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Qualifications
- Customer‑focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
- Action‑oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others’ perspectives and needs.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills.
Preferred Qualifications
- Understanding of store operations & customer service skills from previous retail experience.
- Confident in offering customers advice on fashion trends, materials, sizing etc.
Sales Advisor 16h employer: & OTHERSTORIES
At H&M, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. As a Sales Advisor, you'll be part of a vibrant team in a dynamic retail environment, enjoying benefits like a generous staff discount and participation in our Incentive Program, all while fostering a culture of collaboration and support. With opportunities for personal development and a commitment to inclusivity, H&M is the perfect place for those looking to make a meaningful impact in the world of fashion retail.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor 16h
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including & OTHERSTORIES, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Advisor 16h
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like & OTHERSTORIES that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at & OTHERSTORIES will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about & OTHERSTORIES and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at & OTHERSTORIES
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at & OTHERSTORIES, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at & OTHERSTORIES!
