At a Glance
- Tasks: Lead a team to create amazing customer experiences and drive sales.
- Company: Join H&M Group, a brand committed to inclusivity and diversity.
- Benefits: Enjoy a 25% staff discount and be part of our incentive programme.
- Other info: Flexible hours and great opportunities for personal growth.
- Why this job: Shape memorable shopping journeys and inspire your team every day.
- Qualifications: Retail or hospitality experience with a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
As Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With strong organisational and communication skills, you energise and drive the team to create a shopping journey for our customers that is authentic, personalised, and engaging.
Key Responsibilities
- Deliver an excellent customer experience through expert styling advice, product knowledge, and an engaging store environment.
- Take responsibility for store opening and closing procedures, and support the wider management team as needed.
- Interpret sales data and collaborate with store leadership to optimise commercial performance.
- Lead and inspire a team of sales assistants to uphold exceptional service standards.
- Oversee day‑to‑day store operations such as delivery, replenishment, and shop‑floor cover to ensure efficiency, compliance, and excellence.
- Act as a brand ambassador, embodying the company's values and ensuring every customer interaction is memorable and meaningful.
This is a 20‑hour permanent position with a contract of 35 hours a week. Please apply by sending in your CV as soon as possible.
Benefits
- We offer a 25% staff discount across all H&M Group brands, available both in‑store and online.
- All employees are included in the H&M Incentive Programme (HIP), designed to reward contributions and support growth within the company.
Inclusion & Diversity
At H&M Group, we are committed to creating and maintaining inclusive, diverse, and equitable workplaces. All diversity dimensions are considered throughout our recruitment process.
Qualifications
- Previous experience in retail or hospitality, with a strong understanding of store operations, including opening and closing procedures and stock delivery processing.
- Customer‑focused: enjoy engaging with people and committed to delivering excellent service.
- Adaptable and flexible: comfortable navigating change and adjusting to shifting priorities or schedules.
- Action‑oriented: proactive and driven to take initiative and get things done.
- Strong communicator: genuinely interested in people and actively listen to understand their needs and perspectives.
- Eager to learn: open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: passionate about our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: willing and able to work varied hours, including evenings and weekends.
- English language skills.
Store Experience Lead - Brand, Service & Ops in Oxford employer: & OTHERSTORIES
At H&M Group, we pride ourselves on being an exceptional employer that values inclusivity and diversity, fostering a vibrant work culture where every team member can thrive. As a Store Experience Lead, you will benefit from a generous 25% staff discount, participation in our Incentive Programme, and ample opportunities for personal and professional growth within a supportive environment. Join us in creating memorable shopping experiences while enjoying the dynamic atmosphere of our retail locations.
StudySmarter Expert Advice🤫
We think this is how you could land Store Experience Lead - Brand, Service & Ops in Oxford
✨Tip Number 1
Get to know the company inside out! Research H&M's values, products, and recent news. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a brand enthusiast.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or in front of a mirror. Being able to engage and connect with people is key in retail, so make sure you can express your thoughts clearly and confidently.
✨Tip Number 3
Show off your adaptability! Think of examples from your past experiences where you’ve successfully navigated change or tackled unexpected challenges. This will demonstrate your action-oriented mindset and flexibility to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to creating those exceptional customer experiences.
We think you need these skills to ace Store Experience Lead - Brand, Service & Ops in Oxford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the brand shine through! We want to see how much you love our products and how that passion translates into creating amazing customer experiences.
Tailor Your CV:Make sure your CV is tailored to the role of Store Experience Lead. Highlight your previous retail or hospitality experience, especially any roles where you’ve led a team or improved customer service. We want to see how your skills match what we’re looking for!
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to know who you are beyond your work experience. Share a bit about yourself and what makes you a great fit for our team!
Apply Through Our Website:Remember to apply through our website for the best chance of getting noticed! It’s super easy, and we’ll be able to review your application quickly. Don’t wait too long – we can’t wait to hear from you!
How to prepare for a job interview at & OTHERSTORIES
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values, products, and latest collections. Being able to discuss specific items or campaigns shows your enthusiasm and understanding of what makes the brand unique.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to create a memorable experience for customers, as this aligns perfectly with the role's focus on customer engagement.
✨Demonstrate Leadership Qualities
As a Store Experience Lead, you'll be inspiring a team. Be ready to share instances where you've successfully led a team or project, highlighting your ability to motivate others and maintain high service standards.
✨Be Ready to Discuss Sales Data
Familiarise yourself with basic sales metrics and how they can impact store performance. Be prepared to discuss how you would interpret sales data to optimise operations and drive sales, showing that you're not just about great service but also about achieving results.
