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- Tasks: Lead a passionate team to create unforgettable customer experiences and drive store performance.
- Company: Join & OTHER STORIES, a vibrant fashion brand committed to inclusivity and creativity.
- Benefits: Enjoy a 25% staff discount, global development opportunities, and participation in our H&M Incentive Program.
- Other info: This is a full-time, temporary role with excellent career growth potential.
- Why this job: Make a real impact in retail while developing your leadership skills in a dynamic environment.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Department Manager you're at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
- Analyse sales data and collaborate with the Store Manager to maximise department performance.
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
- Support recruitment efforts and ensure effective onboarding and training for new team members.
- Identify and nurture future talent, contributing to development plans that support team progression.
- Oversee daily store operations, ensuring efficiency and alignment with brand standards.
- Act as a brand ambassador, consistently delivering the best possible experience for every customer.
- Step into the role of Store Manager when required, ensuring continuity in leadership and performance.
This is a full-time position with a 12-months temporary contract of 39 hours a week. Please apply by sending in your CV in English as soon as possible.
Benefits
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.
Requirements
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritising their needs to deliver great service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests. Comfortable working varied hours, including evenings, weekends, and holidays.
- English language skills preferable but not mandatory.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
Department Manager, Leeds (Temporary - 12 Months) employer: & OTHERSTORIES
Contact Detail:
& OTHERSTORIES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager, Leeds (Temporary - 12 Months)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Think about how your past experiences relate to the role of Department Manager and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the brand's style and values. First impressions matter, and looking sharp can give you that extra boost of confidence when you walk into the interview.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Department Manager, Leeds (Temporary - 12 Months)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for customers in your previous roles.
Highlight Your Leadership Skills: As a Department Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated teams, supported their development, and achieved results together.
Be Data-Driven: Mention any experience you have with analysing sales data and using it to improve performance. This shows that you understand the importance of metrics in driving success and can contribute to maximising department performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at & OTHERSTORIES
✨Know Your Customer Service Stuff
As a Department Manager, you'll need to showcase your customer service skills. Brush up on your knowledge of excellent customer experiences and be ready to share examples of how you've gone above and beyond for customers in the past.
✨Show Off Your Leadership Skills
Prepare to discuss your experience in leading teams. Think of specific instances where you motivated your team or improved performance. Highlight your ability to nurture talent and support new team members during onboarding.
✨Get Familiar with Sales Data
Understanding sales data is key for this role. Before the interview, review any relevant KPIs and be prepared to discuss how you've used data to drive performance in previous roles. This will show that you're analytical and results-driven.
✨Be Ready to Adapt
Flexibility is crucial in retail. Think about times when you've had to adapt to changing priorities or customer requests. Share these experiences to demonstrate your ability to thrive in a fast-paced environment.