Store Manager, Bristol

As the Store Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits.

Key Responsibilities

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and taking responsibility for the store sales performance
• Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service
• Leading recruitment and ensuring induction and training of new starters is carried out well
• Identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Creating a great place to work

This is a full-time position offering 39 hours per week at our OTHER STORIES store in Bristol.

Benefits

• All employees receive a 25% staff discount, usable on all H&M Group brands in stores and online.
• All employees are included in the H&M Incentive Program (HIP).
• Generous clothing allowance.
• Exciting development opportunities within COS and H&M Group.

Inclusion & Diversity

At H&M Group, we are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers worldwide.

Qualifications

• Minimum 1-2 years of experience as Store Manager
• Good understanding of KPIs/selling reports, budgeting turnover and workforce hours
• Knowledge of Health & Safety standards
• Understanding of store operation routines (delivery, stock, inventory, etc.)
• Fluent in English
• Good knowledge of best practice in employee relations

Motivation

• You enjoy growing and leading a team, and building a people-first working environment
• You are results-focused and enjoy multitasking
• You like to grow and develop yourself and others

Behaviours

• You build a well-functioning team and embrace different points of view
• You stay up to date with the latest fashion trends, customer needs, competitor activity and make decisions about product, processes and service with the customer always top of mind
• You set relevant business goals that are ambitious and concrete, and you can adapt to changing circumstances
• Support others to grow by giving constructive feedback and encouraging their learning and development
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You come up with new ideas and understand the need to be sustainable
• You prioritise efficiently and make careful, resourceful choices
• You communicate clearly and concisely, even during periods of uncertainty, actively listening to other perspectives
• You express your own opinions and are willing to accept and contribute to agreed outcomes

Past Achievements

• Proven record in maximising selling
• You are successful in recruiting; managing talent and developing team members
• You have previous experience in managing employee performance
• Experience in collaborating with and leading a team of managers

We value an inclusive, diverse workplace; all diversity dimensions are considered in our recruitment process.