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- Tasks: Support customers and suppliers with excellent service while managing invoices and collections.
- Company: Join a dynamic team focused on customer satisfaction and sustainability.
- Benefits: Gain valuable experience in administration and customer service within a supportive environment.
- Why this job: Make a real difference in customer relations and contribute to greener outcomes.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Opportunity for growth in a fast-paced, collaborative workplace.
The predicted salary is between 24000 - 36000 £ per year.
Job Type: 3 months contract
Location: Kingswood House, WS11 8JP
Start Date: Mon, 5 Jan 2026
End Date: Sun, 5 Apr 2026
Shift Time: 08:30 - 17:00
Hours Per Week: 40.00
Dress Code: Business Casual
Responsibilities
- Compliance with all Health and Safety policies and procedures
- Work closely with key internal and external stakeholders, including customers and internal suppliers, with a focus on customer service and business growth
- Provide effective communication to customers/suppliers via phone calls, text messages, and email with full adherence to processes
- Work with other team members to ensure all tasks are completed when required, relating to invoicing and matching processes against pre-agreed Purchase Orders
- Work with the Customer Credit Control team to ensure all disputes are resolved promptly and payment is made within agreed terms
- Generate invoices for clients and resolve invoice queries
- Support in raising quotations for clients
- Liaise with customers on collection requests, resolving issues with failed collections, charging disputes, and general concerns
- Update customers with collection updates
- Chase up outstanding quotations and support sales pipeline management
- Support the credit application process for new customers
- Manage exceptional charges and deal proficiently with any queries to find a suitable resolution
- Ensure customer files are maintained
- Utilise various business systems including Google Suite to manage specific activity
Suppliers
- Work with suppliers to obtain quotations for bespoke collections
- Build a rapport with suppliers
- Accurately process purchase orders and support matching invoices against purchase orders
- Receipt invoices from suppliers and resolve invoice queries
- Reconcile information on supplier's backing sheet with month-end sheet to enable accurate raising of POs and receipting
- Request collections from suppliers and provide updates on collection requests with clients
- Deal proficiently with any queries to find a suitable resolution
Sustainability
- Compliance with all Client policies and procedures
- Promote greener outcomes with regards to collection scheduling where possible
- Serve business interests by focusing on successful customer retention and growth in line with business strategy and governance processes
Skills
- Excellent Customer Service - Proficient
- Effective communication
- Ability to work under own initiative - Proficient
- Good time management - Proficient
- Ability to communicate with customers at all levels - Proficient
- Working knowledge of Client systems - Proficient
Behaviour
- Team player
- Able to deal with deadlines
- Diligent
- Proactive
Experience
- Knowledge of waste collection desirable
- Customer Service - Essential
- Previous experience in sales and/or account management/development within the waste management industry is desirable
- Customer Relationship Management
Administrator (Administration and Customer Service) - Cannock employer: Other
Contact Detail:
Other Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Administration and Customer Service) - Cannock
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Administrator role, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service and sustainability. We want you to show them that you’re not just a fit for the role, but also for their team!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on common questions related to administration and customer service, so you can nail it when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator (Administration and Customer Service) - Cannock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your experience with invoicing and customer communication, as these are key aspects of the job.
Show Off Your Communication Skills: Since effective communication is crucial for this position, make sure your application reflects your ability to communicate clearly and professionally. We love seeing candidates who can express themselves well in writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Other
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator role. Familiarise yourself with tasks like generating invoices, resolving queries, and liaising with customers and suppliers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you maintain effective communication and build rapport with clients, as this will highlight your suitability for the job.
✨Demonstrate Teamwork and Initiative
The job requires working closely with both internal teams and external stakeholders. Think of instances where you've collaborated effectively with others or taken the initiative to solve a problem. Sharing these stories will illustrate your ability to work well in a team and manage tasks independently.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or specific processes related to the role. This not only shows your interest but also helps you assess if the company is the right fit for you.
