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- Tasks: Greet customers, assist with shopping, and enhance their experience on the shop floor.
- Company: Join H&M Group, a leading fashion retailer committed to inclusivity and diversity.
- Benefits: Enjoy a 25% staff discount and access to global development opportunities.
- Why this job: Be part of a vibrant team creating memorable shopping moments in a dynamic environment.
- Qualifications: No prior experience needed; just bring your passion for fashion and customer service.
- Other info: This is a part-time role with an 8-hour weekly contract. Apply now!
Overview
As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.
You\’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you\’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they\’re not mandatory.
Qualifications
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills
Preferable but not mandatory
- Understanding of store operations & customer service skills from previous retail experience
- Confident in offering customers advice on fashion trends, materials, sizing etc
Additional information
This is a part time position with a contract of 8 hours a week. Please apply by sending in your CV in English as soon as possible!
Benefits
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description
Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.
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Sales Advisor 8h employer: & Other Stories
Contact Detail:
& Other Stories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor 8h
✨Tip Number 1
Show your enthusiasm for fashion and customer service during any interactions. Whether it's in a casual conversation or during an interview, let your passion shine through. This will help you connect with the brand's values and demonstrate that you're a great fit for the Sales Advisor role.
✨Tip Number 2
Familiarise yourself with the latest trends and products offered by the brand. Being knowledgeable about their offerings will not only impress your potential employers but also allow you to engage customers effectively, showcasing your proactive approach to enhancing their shopping experience.
✨Tip Number 3
Practice your communication skills by engaging with friends or family in role-play scenarios where you assist them as a Sales Advisor. This will help you become more comfortable in providing genuine assistance and improve your ability to listen and respond to customer needs.
✨Tip Number 4
Network with current employees or others in the retail industry to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach and show that you understand the collaborative and inclusive environment they promote.
We think you need these skills to ace Sales Advisor 8h
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Sales Advisor role. Emphasise your ability to create welcoming experiences and your interest in fashion.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the brand and your proactive approach to customer service. Mention specific examples of how you've provided memorable shopping experiences in the past.
Showcase Your Soft Skills: In your application, highlight your communication skills, openness to learning, and collaborative spirit. These traits are essential for a Sales Advisor and will resonate well with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at & Other Stories
✨Show Your Customer Focus
As a Sales Advisor, your primary role is to provide excellent customer service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your genuine interest in creating memorable shopping experiences.
✨Be Proactive and Enthusiastic
During the interview, showcase your proactive nature by discussing times when you took the initiative to improve a process or assist a customer. Your enthusiasm for the role and the brand will also shine through if you express your passion for fashion and trends.
✨Demonstrate Team Spirit
Collaboration is key in retail. Highlight your ability to work well within a team by sharing experiences where you supported colleagues or contributed to a positive team environment. This aligns with the company's values of inclusivity and support.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or opportunities for development. This shows your curiosity and willingness to learn, which are important traits for a Sales Advisor.
