At a Glance
- Tasks: Lead a team to create amazing customer experiences and drive store success.
- Company: Join & Other Stories, a brand that values creativity and diversity.
- Benefits: Enjoy a 25% staff discount and growth opportunities through our incentive programme.
- Other info: Flexible hours with a permanent 20h contract and a commitment to inclusivity.
- Why this job: Be a key player in shaping a welcoming store atmosphere and making every customer interaction memorable.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
As Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organisational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalised, and engaging.
Key Responsibilities:
- Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment.
- Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed.
- Interpreting sales data and collaborating with store leadership to optimise the commercial performance of the store.
- Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards.
- Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence.
- Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful.
Qualifications:
- Previous experience in retail / hospitality, with a strong understanding of store operations, including opening and closing procedures and stock delivery processing.
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
- Action-oriented: Proactive and driven to take initiative and get things done.
- Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills.
Additional Information:
This is a 20h permanent position with a contract of 35 hours a week. Please apply by sending in your CV as soon as possible!
Benefits:
We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity:
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description:
Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.
Keyholder 20h in Oxford employer: & Other Stories
At & OTHER STORIES, we pride ourselves on being an exceptional employer that values inclusivity and personal growth. Our vibrant work culture encourages creativity and collaboration, while our comprehensive benefits, including a generous staff discount and the H&M Incentive Program, ensure that every team member feels valued and motivated. Join us in creating memorable customer experiences in a supportive environment that champions your development and celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder 20h in Oxford
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional experiences, think of examples from your past where you’ve gone above and beyond for a customer. Be ready to share those stories!
✨Tip Number 3
Show off your leadership potential! Even if you haven’t been a manager before, highlight times when you’ve inspired or motivated others. This will demonstrate that you can energise the team and uphold those exceptional service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take that next step in your career.
We think you need these skills to ace Keyholder 20h in Oxford
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the brand shine through in your application. We want to see how much you love our products and how you can share that excitement with customers!
Tailor Your CV:Make sure your CV highlights your relevant experience in retail or hospitality. We’re looking for those strong organisational and communication skills, so don’t be shy about showcasing them!
Be Authentic:When writing your cover letter, be yourself! We appreciate genuine voices and want to know what makes you unique. Share your story and how it aligns with our values.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at & Other Stories
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in the brand’s values and product range. This will not only show your enthusiasm but also help you connect with the interviewers when discussing how you can embody the brand as a Keyholder.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service. Think about specific situations where you went above and beyond to create a memorable shopping experience, as this aligns perfectly with the role's focus on customer engagement.
✨Demonstrate Leadership Qualities
As a Keyholder, you’ll be leading a team. Be ready to discuss your leadership style and provide examples of how you’ve motivated or inspired a team in the past. Highlight any experience you have in training or mentoring others, as this will resonate well with the management team.
✨Be Ready for Operational Questions
Since the role involves store operations, brush up on your knowledge of opening and closing procedures, stock delivery processes, and sales data interpretation. Prepare to discuss how you would handle day-to-day operations efficiently while maintaining high service standards.
