At a Glance
- Tasks: Lead a team to create amazing customer experiences and drive store success.
- Company: Join & OTHER STORIES, a vibrant brand with a focus on style and inclusivity.
- Benefits: Enjoy a 25% staff discount and be part of our rewarding incentive programme.
- Other info: Temporary 20-hour contract with flexible scheduling and great growth opportunities.
- Why this job: Be a key player in shaping a welcoming store atmosphere and making every customer interaction memorable.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
As Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organisational and communication skills, you will energise and drive the team to create a shopping journey for our customers that is authentic, personalised, and engaging.
Key Responsibilities:
- Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment.
- Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed.
- Interpreting sales data and collaborating with store leadership to optimise the commercial performance of the store.
- Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards.
- Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence.
- Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful.
Qualifications:
- Previous experience in retail / hospitality, with a strong understanding of store operations, including opening and closing procedures and stock delivery processing.
- Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
- Action-oriented: Proactive and driven to take initiative and get things done.
- Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills.
Additional Information:
This is a temporary 12-month position with a contract of 20 hours a week. Please apply by sending in your CV as soon as possible!
Benefits:
We are committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity:
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
Company Description:
Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.
Keyholder 20h (Temporary Contract) in Leeds employer: & Other Stories
At & OTHER STORIES, we pride ourselves on being an exceptional employer that values inclusivity and employee growth. Our vibrant work culture fosters creativity and collaboration, while our generous benefits, including a 25% staff discount and participation in the H&M Incentive Program, ensure that your contributions are recognised and rewarded. Join us in creating memorable customer experiences in a supportive environment that encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder 20h (Temporary Contract) in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, products, and culture. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely excited about being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, making you stand out as a strong communicator.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the brand’s style and ethos. Looking the part shows you understand their vibe and are ready to represent them as a brand ambassador.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Keyholder 20h (Temporary Contract) in Leeds
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the brand shine through in your application. We want to see how much you love our products and how you can share that excitement with customers!
Tailor Your CV:Make sure your CV highlights your relevant experience in retail or hospitality. We’re looking for those strong organisational and communication skills, so don’t be shy about showcasing them!
Be Authentic:When writing your cover letter, be yourself! Share your personal experiences and how they relate to the role. We appreciate genuine stories that reflect your customer-focused attitude.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Keyholder.
How to prepare for a job interview at & Other Stories
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into the brand's values and products. Familiarise yourself with their latest collections and understand what makes them unique. This will not only show your enthusiasm but also help you connect your personal style to the brand during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to creating memorable shopping experiences, which is key for a Keyholder role.
✨Be Ready to Discuss Team Leadership
As a Keyholder, you'll be leading a team, so come prepared to talk about your leadership style. Share specific instances where you've motivated or inspired a team, and how you handle challenges. This will highlight your ability to energise and drive a team towards excellence.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's goals, team dynamics, or how they measure success in customer experience. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
