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For Companies At a Glance
- Tasks: Lead a team to create exceptional in-store experiences for clients.
- Company: Join Diesel, a global leader in premium casual fashion with over 400 stores worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a brand that values creativity, innovation, and authentic client relationships.
- Qualifications: Previous sales experience in retail, strong communication skills, and a passion for fashion required.
- Other info: Opportunity to evolve within the organisation and embrace new ways of working.
The predicted salary is between 30000 - 42000 £ per year.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
• Welcome and assist each client providing an excellent in-store experience at all times
• Be a master at storytelling and at the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge
• Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
• Ensure and maintain the shop floor and visual display high standard, complying with
• Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance
You
• Caring, authentic, passionate trusted client advisor: an intuitive sales associate with
• a passion for style
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision
• Courageous with ideas and innovative in your approach, always ready to grow and learn
Key Requirements
• Previous experience in sales roles; Experience in structured Fashion Luxury/Retail
• Companies is a plus;
• Passionate in Retail , Client service and commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong communication skills ;
• Willingness evolve in the organization, willingness to relocate is a plus;
• Digitally aware and open to new ways of working
#DSL #LI-AR
#J-18808-Ljbffr
Team Leader (Mat cover) - Manchester Selfridges employer: OTB
Contact Detail:
OTB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader (Mat cover) - Manchester Selfridges
✨Tip Number 1
Familiarise yourself with Diesel's brand ethos and product range. Understanding their unique approach to denim and casual fashion will help you connect with clients and demonstrate your passion during the interview.
✨Tip Number 2
Brush up on your storytelling skills. Since the role requires engaging clients through personal connections, practice how to weave narratives around products that resonate with customer experiences.
✨Tip Number 3
Stay updated on current fashion trends and competitors in the luxury retail space. This knowledge will not only impress during discussions but also show your proactive engagement in the industry.
✨Tip Number 4
Prepare to discuss your previous sales experiences and how you've successfully built client relationships. Highlight specific examples where you've gone above and beyond to enhance customer satisfaction.
We think you need these skills to ace Team Leader (Mat cover) - Manchester Selfridges
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Diesel's brand ethos and values. Familiarise yourself with their product range and recent collections to demonstrate your passion for the brand in your application.
Tailor Your CV: Highlight relevant experience in retail and sales, especially in luxury or fashion sectors. Emphasise your customer service skills and any leadership roles you've held, as these are crucial for the Team Leader position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of client needs and your ability to create memorable shopping experiences. Use specific examples from your past roles to illustrate your storytelling skills and how you’ve built client relationships.
Showcase Your Communication Skills: In your application, highlight your strong communication abilities. Mention instances where you've effectively handled customer complaints or engaged clients, as this aligns with the key responsibilities of the role.
How to prepare for a job interview at OTB
✨Showcase Your Client-Centric Approach
Make sure to highlight your understanding of client needs and how you can enhance their experience. Share specific examples from your past roles where you successfully catered to clients' desires and created memorable shopping experiences.
✨Demonstrate Your Storytelling Skills
Since storytelling is key in this role, prepare to discuss how you've engaged clients through compelling narratives about products. Think of a time when your storytelling made a significant impact on a sale or client relationship.
✨Exhibit Your Leadership Qualities
As a Team Leader, you'll need to show that you can lead by example. Be ready to talk about your previous leadership experiences, how you motivated your team, and how you achieved sales targets together.
✨Stay Updated on Fashion Trends
Research current fashion trends and Diesel's latest collections before the interview. Being knowledgeable about the brand and its position in the luxury market will demonstrate your passion and commitment to the role.
