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For Companies At a Glance
- Tasks: Create unforgettable client experiences and drive sales through authentic relationships.
- Company: Join Diesel, a global leader in premium casual fashion with over 400 stores worldwide.
- Benefits: Enjoy a dynamic work environment, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a passionate team that values creativity, innovation, and customer satisfaction.
- Qualifications: Previous luxury retail experience and strong communication skills are essential.
- Other info: This role offers a chance to mentor others and lead by example on the sales floor.
The predicted salary is between 36000 - 60000 £ per year.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Transform each client experience into passional moments by creating a high customer satisfaction.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
- Provide excellent and specialized customer service by creating emotionally enriched relationships with clients.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
- Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset.
- Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues.
- Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check sheet and other tools.
- Constantly maintain customer service skills by analyzing customer service practices.
- Maintain a plan to achieve personal sales objectives and matching or exceeding a predefined sales target.
- Verify sales performance and consider how best to improve it.
- Take the initiative to win new customers and never judge customers by appearance.
- Contribute to the team by performing supplemental duties and supporting customer service.
- Extend communication among staff via supervision and education to ensure a positive workplace mood.
You
- A caring Client Advisor, an intuitive Senior Sales Associate, with a passion for style.
- Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision.
- Lead by example to drive results and pave the way for the team through authenticity, empathy and best practices.
- Act and think first of the client and their experience, with an in-depth knowledge of the desires, needs and expectations of luxury clients.
- Are a master at storytelling and the art of asking engaging questions.
- Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients.
Key Requirements
- Previous experience in luxury retail.
- Proven track record of successful sales generation, building and developing client relations.
- Results-driven and customer focused.
- Strong communication skills (verbal, in person, via email, SMS, etc.).
- Strong attention to detail.
- Proficient computer knowledge (MS Word, Excel and Outlook).
Senior Client Advisor - Westfield White City employer: OTB
Contact Detail:
OTB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Westfield White City
✨Tip Number 1
Familiarise yourself with Diesel's brand values and product offerings. Understanding their unique position in the luxury market will help you connect with clients and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your storytelling skills by preparing examples of how you've created memorable client experiences in previous roles. This will highlight your ability to engage customers and build authentic relationships, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Diesel to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your sales achievements in detail, focusing on how you've met or exceeded targets in luxury retail. Be ready to explain the strategies you used to understand client needs and drive sales performance.
We think you need these skills to ace Senior Client Advisor - Westfield White City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail and showcases your successful sales generation. Use specific examples that demonstrate your ability to build and develop client relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for style and customer service. Emphasise your understanding of luxury clients' needs and how you can create memorable experiences for them.
Showcase Your Communication Skills: In your application, highlight your strong communication skills. Provide examples of how you've effectively engaged with clients in previous roles, whether in person or through digital channels.
Demonstrate Leadership Qualities: Illustrate your leadership abilities by sharing experiences where you've mentored colleagues or taken initiative on the sales floor. This will show your potential to be a role model within the team.
How to prepare for a job interview at OTB
✨Showcase Your Passion for Fashion
Make sure to express your enthusiasm for the fashion industry, particularly in luxury retail. Share personal experiences or stories that highlight your passion for style and how it aligns with Diesel's brand values.
✨Demonstrate Client-Centric Thinking
Prepare examples of how you've put clients at the centre of your previous roles. Discuss specific instances where you transformed a client experience into something memorable, showcasing your ability to build authentic relationships.
✨Highlight Your Leadership Skills
Since the role involves mentoring and leading by example, be ready to discuss your leadership experiences. Share how you've motivated teams, driven sales results, and created a positive atmosphere on the selling floor.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer service scenarios. Think about how you can demonstrate your problem-solving skills and ability to create emotionally enriched relationships with clients.
