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For Companies At a Glance
- Tasks: Provide exceptional client experiences and drive sales through storytelling and engagement.
- Company: Join Diesel, a global leader in premium casual fashion.
- Benefits: Competitive pay, employee discounts, and opportunities for growth.
- Why this job: Be part of a dynamic team that values creativity and client connection.
- Qualifications: Strong communication skills and a passion for fashion.
- Other info: Work in a vibrant environment with a focus on personal development.
The predicted salary is between 24000 - 36000 £ per year.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization, present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Act and think first of the client and their experience, with an in-depth knowledge of the desires, needs and expectations of clients.
- Welcome and assist each client, providing an excellent in-store experience at all times.
- Be a master at storytelling and at the art of asking engaging questions.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
- Be proactively engaged in cross selling with all Departments and maximise sales opportunity in order to achieve individual sales target and KPIs.
- Prove Brand and product knowledge.
Client Advisor 24h -32h - London Brompton Road employer: OTB
Contact Detail:
OTB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor 24h -32h - London Brompton Road
✨Tip Number 1
Get to know the brand inside out! Dive deep into Diesel's history, values, and products. When you walk into that interview, you want to show them you’re not just another candidate; you’re a true fan of their style and ethos.
✨Tip Number 2
Practice your storytelling skills! Think about how you can weave your experiences into engaging narratives that highlight your customer service skills. Remember, it’s all about making that personal connection with clients.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Prepare examples of how you've handled customer complaints in the past. Show them you can turn a negative experience into a positive one, just like Diesel turns denim into fashion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Advisor 24h -32h - London Brompton Road
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share why you’re excited about Diesel and how you connect with our brand's DNA. We want to see your enthusiasm for denim and casual wear!
Tailor Your Experience: Make sure to highlight your relevant experience in client advisory roles. We’re looking for someone who understands the importance of client relationships, so share specific examples of how you've created memorable experiences for customers.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Use a conversational tone and tell us what makes you unique. We want to know the real you!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining the Diesel family!
How to prepare for a job interview at OTB
✨Know Your Client
Before the interview, dive deep into understanding Diesel's brand values and client expectations. Familiarise yourself with their latest collections and how they position themselves in the premium casual wear market. This knowledge will help you demonstrate your passion for the brand and your ability to connect with clients.
✨Master the Art of Storytelling
Since storytelling is key in this role, think of a few personal anecdotes that showcase your customer service skills. Prepare examples where you've created memorable experiences for clients or resolved complaints effectively. This will show your potential employer that you can engage customers and build lasting relationships.
✨Engage with Questions
During the interview, practice asking open-ended questions that reflect your understanding of client needs. This not only shows your proactive approach but also highlights your ability to listen and adapt to what clients are looking for. Think about how you would engage a customer in-store and bring that energy to the conversation.
✨Showcase Your Sales Savvy
Be ready to discuss your previous sales experiences and how you’ve met or exceeded targets. Highlight any cross-selling techniques you've used successfully. This will demonstrate your capability to drive sales and contribute to team objectives, which is crucial for the Client Advisor role.